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04 Sep 2020  |  Asia Pacific

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

USD 4,950.00
31 Aug 2020  |  North America

Contact Center Buyers Guide, North America, 2020

Business Agility, Flexibility, and Innovation Present Growth Opportunities in Changing Times

New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

USD 3,000.00
09 Jul 2020  |  Europe

Frost Radar™: European Customer Experience Outsourcing Services, 2020

Benchmarking Future Growth Potential

The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

USD 4,950.00
02 Jul 2020  |  Europe

Frost Radar™: European Endpoint Security Market, 2020

Benchmarking Future Growth Potential

Data breaches are inevitable in the enterprise space, and endpoints continue to be a popular vector of cyberattacks. In response, endpoint security tools have evolved from signature-based antivirus to advanced endpoint security solutions. Endpoint security includes host-based software products that secure computing devices such as laptops, desktop...

USD 4,950.00
24 Jun 2020  |  Europe

Frost Radar™: European Contact Center as a Service Market, 2020

Benchmarking Future Growth Potential

The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

USD 4,950.00
06 Jul 2020  |  Europe

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

USD 3,000.00
17 Jun 2020  |  South Asia, Middle East & North Africa

Frost Radar™: Indian Cloud Access Security Broker Market, 2020

Benchmarking Future Growth Potential

The explosive growth of enterprise mobility and bring your own device technologies is putting immense pressure on IT teams to monitor and control cloud application usage, fueling the growth of cloud access security broker (CASB) solutions. A CASB is a security platform that resides between cloud service users and cloud apps to monitor all activitie...

USD 4,950.00
03 Jun 2020  |  Global

Digital Trends in the Manufacturing Industry, Global, 2019

Gain a 360 Degree Perspective on Critical Success Factors

Key Benefits of this Study: Identify key business objectives in this industry and industry challenges • Discover IT investment opportunities to address these objectives and challenges; find technologies that have been proven to reduce costs and generate revenue Benchmark with competition and other industry leaders • Learn new ways to impro...

USD 3,000.00
07 May 2020  |  Global

The Store of the Future—A Perspective on the Future of Physical Retail, 2020

Technology Advancements Change the Face and Purpose of Physical Retail

In recent years, physical retail stores have fallen behind eCommerce as the digital economy bellwethers such as Alibaba, Amazon, Baidu, Facebook, Google, Microsoft, and Tencent have defined the direction of retail and driven consumer expectations. Online and offline commerce now converge into one integrated commerce experience. Beyond gloomy repor...

USD 3,000.00
06 May 2020  |  Asia Pacific

Industry Guide to Cloud Workload Security in Asia-Pacific

Increased Adoption of Public and Hybrid Cloud Technology Creates Strong Need for Cloud Workload Protection

The trend of moving data storage to the cloud continued in 2019 due to the need for digital transformation among businesses. With cloud technology, businesses can shorten the time-to-market in developing products and services, optimize infrastructure, streamline and simplify processes, and thus enable overall cost reduction. The awareness of clou...

USD 3,000.00

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