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02 Nov 2016  |  Latin America

Latin American Contact Center Systems Market, Forecast to 2021

Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

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16 Mar 2016  |  Latin America

Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

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09 Mar 2016  |  Latin America

Latin American Managed Security Services Markets, Forecast to 2020

Increasingly Complex Threats Drive Appeal of Security Asset Management, Threat Intelligence, and Risk and Compliance Management

Managed Security Services (MSSs) provides proactive monitoring of customer’s security environment by third-party security professionals, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. As new trends and technologies are being implemented and utilized by companies, new an...

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08 Mar 2016  |  Latin America

Latin American Datacenter Services Market, Forecast to 2020

New Business Models Turn to Value Added Services to Combat Commoditization

Research Overview This Frost & Sullivan research service analyses the drivers, restraints, forecasts and trends in the datacenter services market in Latin America. It also studies the market share and provides a competitive analysis of the market. In this research, Frost & Sullivan's experts examine the datacenter services market in the following ...

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30 Oct 2015  |  Latin America

Latin American Contact Center Systems Market 2015

Analytics, Workforce Management, and Quality Monitoring will Leverage Market Growth by 2020

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

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17 Dec 2012  |  Latin America

Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil

Moving from Contact Center to Customer Experience

The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...

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08 Nov 2012  |  Latin America

Overview on the Latin American Contact Center Applications Markets

Evolution of the CRM Applications in Latin America

Different markets in the region present different set of opportunities for vendors. Increased activity has been seen along the whole region of a move toward self-service applications and using IVR as a tool for call resolution instead of call routing. The Latin American market also shows a strong interest and initial adoption of analytics solutions...

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15 Jul 2011  |  Latin America

2011 Latin America Network Security Markets

Growth in the Latin American network security space is leveraged by macroeconomic factors, technology trends and emerging market segments. Though the 2008 and 2009 global economic crisis had a negative effect on the region, Network Security markets still experienced strong growth and are forecast to gain participation in the global Network Security...

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19 Apr 2011  |  Latin America

Latin American Managed Security Services Markets

Influential market drivers of the Latin American MSS markets include the high number of network security regulations that companies are obligated to comply with, the excellent cost benefits of outsourcing network security, the increasing complexity of business networks, and the frequency and sophistication of network attacks. The market demand that...

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Even though the worldwide economic crisis has negatively affected the Latin American IT infrastructure outsourcing markets, the region is forecast to experience growth rates higher than more mature regions such as the United States or Western Europe. Hence, many global vendors are investing strongly in the region, and competing with local and regio...

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Showing 11-20 of 33