Display search results for ** instead (68 products)
10 Nov 2014  |  Europe
Multi-channel Interface Solutions Help Address Business Needs to Improve Customer Experience
Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact center services in the EMEA market. The competitive landscape sees a mixed range of service providers, sharing a common goal of achieving greater market penetration. The changing landscape of the modern consumer (digitally connected, social medi...
21 Oct 2014  |  North America
The Directory includes more than 300 vendors offering products that range from core database technologies and general-purpose analytic software platforms, to specialized application software targeting narrow technical niches and specific industries. Vendors are organized into 18 solution types that are grouped into the five broad categories.
09 Oct 2014  |  North America
Technology-enabled BPO Solutions to Drive Growth
This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automat...
01 Oct 2014  |  Global
Prospects for a Crucial but Undervalued Security Technology
The Web Application Firewall (WAF) is an essential security tool for protecting Web applications and Web sites that are of ever-growing importance in todays economy. The WAF market is primarily driven by regulatory requirements for WAF deployment and other mandatory steps to protect Web applications and end user data. However, the WAF market holds...
12 Sep 2014  |  Global
Analytics Leads the Way for Growth in a Mature Market
This market analysis research provides market sizing and forecasts for premises-based contact center systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segme...
11 Sep 2014  |  North America
This report provides analysis and guidance about the benefits of adopting a real-time analytics strategy, and the essential components to execute on such a strategy.
10 Sep 2014  |  North America
For the first half of 2014, the total number of North American subscribers for all residential voice services declined by 1.2 million. Telcos lost 1.8 million subs, while cablecos gained 609,000, and VoIP providers gained 7,000.
04 Sep 2014  |  North America
Revenues grew slightly in the US, and fell slightly in Canada. Year-on-year subscriber growth also was stronger in the US (4%) than in Canada (1.3%).
04 Sep 2014  |  Global
Market Maturity & Product Efficacy Questions Dampen Prospects
The efficacy of traditional antivirus-based endpoint protection is beginning to be challenged. While it is true that the role of traditional protection has changed with today's cyber reality offering effective and efficient protection, following the creation of a signature remains essential. Also, endpoint security is not limited to antivirus. Endp...
03 Sep 2014  |  North America
This study presents an in-depth analysis of the key trends impacting the MPLS/IP VPN services market, and includes market revenue and ports forecasts, and market share analysis. Market forecasts are provided for the period 2013 to 2018. MPLS VPN services considered in this study are layer 3 VPN services that are provisioned for site-to-site connect...