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Most customers are not satisfied enough with their current BDA deployments to accelerate further adoption, although they are not so disappointed as to terminate projects in process. Despite these findings, Stratecast holds to its optimistic ten-year outlook, anticipating a steeper rate of BDA adoption as the ferocious competition among BDAs 300+ v...

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This report reviews the dynamics of the current directory market, and then suggests several strategies that will assist operators to compete in this dynamic new consumer information market.

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09 Oct 2014  |  North America

Internet Commerce 2014: The Giant Awakens

 

This report examines the dynamics of Internet-enabled commerce, its current state and potential future; and explores options of telecom participation in this burgeoning market. This report will be of interest to telecommunication carriers, retailers and those who provide them technology.

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In this analysis, Stratecast examines the perceptions of todays cloud adopters and non-adopters, as revealed through the 2014 Frost & Sullivan Cloud User Survey. Understanding the perceptions will help cloud service providers hone their services and marketing messages to encourage growth among those already in the cloud camp, and make smart decisi...

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In this paper, Stratecast examines the state of content access and delivery in the consumer market, examines the needs expressed by consumers, and then reviews some of the new tools being delivered to this market. It will be of interest to service providers and those companies delivering technology to them.

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Stratecast recently surveyed decision makers who have already implemented, are planning to implement, or are investigating BDA solutions. This initial report briefly explains the survey methodology, describes the respondent demographics and presents high-level findings that illustrate both the promises and the pitfalls that are attending these earl...

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16 Jul 2014  |  Latin America

Colombia and Peru Contact Center Outsourcing Services Markets 2014

Competitive Pressure Increases as More Competitors Enter the Markets

The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...

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25 Jun 2014  |  North America

Social Media Monitoring: Listen and Learn

 

This report assesses the value of social media monitoring to the enterprise, and explores the products and perspectives of three prominent social media monitoring providers. It should be of interest to both buyers and sellers of these solutions as they navigate the emerging social sphere.

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03 Jun 2014  |  Global

Connected Industry Insight Series: ICT Opportunities in the Advanced Metering Infrastructure Market

Emerging Opportunities for ICT Providers in the Energy Industry

This research service highlights the ICT opportunities resulting from advanced metering infrastructure (AMI) rollouts, identifying immediate, medium-, and long-term opportunities specific to the main industry participants: communications equipment vendors, communications service providers, IT hardware vendors, IT service providers, and IT software ...

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16 May 2014  |  Latin America

Brazilian BPO and Contact Center Outsourcing Services Market 2014

Looking Forward to Alternative Site Locations and New Verticals to Serve

The Brazilian BPO and contact center outsourcing services market witnessed a revenue increase of 4.7% in 2013, when measured in reais (R$). However, when measured in U.S. dollars, it itranslates into a downturn of 5.1% (given the current exchange instability). The market remains highly concentrated around the top 5 participants.  However, small co...

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