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15 Apr 2014  |  Latin America
Higher Costs and Competition Threatens Profitability
The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...
07 Mar 2014  |  North America
This report examines the general trends in consumer spending, and provides insights into the future of communication services spending. It will be of special interest to network operators as well as communication policy makers.
03 Mar 2014  |  Global
17 Jul 2013  |  Latin America
Contact Centers Moving Beyond Traditional Customer Service
The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center a...
30 Mar 2012  |  Latin America
The Evolution of the BPO CRM Industry
The market environment is watching a changing in its landscape, with acquisitions and fusion of companies. At medium term, it is expected that the Brazilian market will have no more than ten players.
29 Mar 2012  |  Latin America
The BPO CRM Industries’ evolution of Colombia and Peru
This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of the markets. Additionally, this provides extensive coverage of services that are delive...
26 Jun 2008  |  Latin America
Managed security service Providers monitor and manage clients electronic infrastructure from their secure operating centers (SOC) in order to protect client data and communications from anomalies and attacks. Influential market catalysts include the high number of network security regulations companies are obligated to comply to, excellent cost-be...
22 Feb 2008  |  Latin America
The network security markets in Latin America have been boosted since 2004 by the economic recovery of the Southern Cone, leveraged by the Argentinean recovery, and by the rapid expansion of IT markets in the Andean region, highlighting the Colombian market. Another very important market catalyst has been the heightening demand for mobility of the ...
25 Jun 2007  |  Latin America
With the overall IT infrastructure outsourcing contracts decreasing in terms of scope and value, providers in the country are strongly approaching the market with advanced solutions with high margins in an attempt to bundle these services within current customers.
17 Apr 2007  |  Asia Pacific
This research analyzes the Asia Pacific secure content management (SCM) market that includes three key technologies namely antivirus, e-mail filtering, and Web content filtering. These technologies form the core protection layer in filtering e-mail and Web contents for threats and control access. It also restricts the availability of e-mail or Web ...