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20 May 2019  |  Latin America
Application Management will Drive Market Growth as Digital Transformation Increases in Relevance
The Brazilian market for technology services has been readjusted to meet new demands since end-user companies require services that can provide high value add, can be quickly implemented, and are offered at more competitive prices. Companies across industry verticals have different technology maturity levels and look for service providers who have ...
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08 May 2019  |  Latin America
New Value Propositions Drive Growth in Various Segments
The cloud IP telephony and unified communications and collaboration (UC&C) services market exhibited double-digit growth in Latin America and the Caribbean (CALA) in 2018. Competition is expected to increase in most countries in Latin America due to new service providers entering the market, existing participants widening their service portfolio, a...
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15 Apr 2014  |  Latin America
Higher Costs and Competition Threatens Profitability
The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...
16 Jul 2014  |  Latin America
Competitive Pressure Increases as More Competitors Enter the Markets
The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...
17 Jul 2013  |  Latin America
Contact Centers Moving Beyond Traditional Customer Service
The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center a...
30 Mar 2012  |  Latin America
The Evolution of the BPO CRM Industry
The market environment is watching a changing in its landscape, with acquisitions and fusion of companies. At medium term, it is expected that the Brazilian market will have no more than ten players.
29 Mar 2012  |  Latin America
The BPO CRM Industries’ evolution of Colombia and Peru
This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of the markets. Additionally, this provides extensive coverage of services that are delive...
14 Feb 2006  |  Latin America
This research service contains an analysis of the data communications market in Brazil. Since the Brazilian territory is very large and many companies operate in different places, data communications play a very important role and have become one of the most important markets in telecommunications sector. This study aims to show an analysis of the ...
12 May 2006  |  Latin America
This research service contains an analysis of the data communications market in Colombia. This study aims to show an analysis of the current market status as well as show the forecasts based on the main pricing, geographical and technology trends observed in the market. Also, a market share of the main participants is provided. The study was segmen...
26 Mar 2007  |  Latin America
Currently the Brazilian infrastructure outsourcing providers are facing a much more aware demand, with higher expectations and looking for concrete results that an infrastructure outsourcing project can bring to the companys business in terms not only costs but also efficiency. Parallel to this, the main providers in the market are more and more t...