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07 May 2021  |  Latin America

Cloud, Digital, and Omnichannel Drive Contact Center Solutions Market Growth in Latin America and the Caribbean

The Post-Pandemic Scenario will See a Consolidated Hybrid Environment that Creates Opportunities for Vendor Differentiation

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

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12 Mar 2020  |  Latin America

Growth Opportunities in the Hosted IP Telephony and UCaaS Market in Latin America and the Caribbean, Forecast to 2026

Increasing Competition and Opportunities in a High Growth Market

The CALA UCaaS market exhibited strong performance in 2019, with double-digits growth in terms of users and high single-digit growth in terms of revenue. Future growth is expected and forecast in the double-digit rates zone, driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technol...

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USD 4,207.50 save 15 %

20 Sep 2019  |  Latin America

Latin American Cybersecurity Market, Forecast to 2023

Increased maturity will drive cybersecurity actions

The Latin American cybersecurity market is expected to reach $1,877.8 million in 2018 and grow to $3,430.6 million by 2023, presenting a CAGR of 12.8%. This study is a market sizing of the following cybersecurity markets in Latin America: · Advanced Malware Sandbox (AMS) · Cloud Access Security Broker (CASB) · Distributed Denial of Service ...

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USD 3,712.50 save 25 %

20 May 2019  |  Latin America

Brazilian IT Outsourcing Market, Forecast to 2024

Application Management will Drive Market Growth as Digital Transformation Increases in Relevance

The Brazilian market for technology services has been readjusted to meet new demands since end-user companies require services that can provide high value add, can be quickly implemented, and are offered at more competitive prices. Companies across industry verticals have different technology maturity levels and look for service providers who have ...

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USD 3,712.50 save 25 %

08 May 2019  |  Latin America

Cloud IP Telephony and UC&C Services Market in Latin America and the Caribbean, Forecast to 2025

New Value Propositions Drive Growth in Various Segments

The cloud IP telephony and unified communications and collaboration (UC&C) services market exhibited double-digit growth in Latin America and the Caribbean (CALA) in 2018. Competition is expected to increase in most countries in Latin America due to new service providers entering the market, existing participants widening their service portfolio, a...

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USD 3,712.50 save 25 %

16 Jul 2014  |  Latin America

Colombia and Peru Contact Center Outsourcing Services Markets 2014

Competitive Pressure Increases as More Competitors Enter the Markets

The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...

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USD 2,962.50 save 25 %

16 May 2014  |  Latin America

Brazilian BPO and Contact Center Outsourcing Services Market 2014

Looking Forward to Alternative Site Locations and New Verticals to Serve

The Brazilian BPO and contact center outsourcing services market witnessed a revenue increase of 4.7% in 2013, when measured in reais (R$). However, when measured in U.S. dollars, it itranslates into a downturn of 5.1% (given the current exchange instability). The market remains highly concentrated around the top 5 participants.  However, small co...

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USD 2,962.50 save 25 %

15 Apr 2014  |  Latin America

Argentine and Chilean Contact Center Outsourcing Services Markets

Higher Costs and Competition Threatens Profitability

The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...

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USD 2,962.50 save 25 %

17 Jul 2013  |  Latin America

Brazil's Contact Center Outsourcing Services Market 2013

Contact Centers Moving Beyond Traditional Customer Service

The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center a...

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USD 2,962.50 save 25 %

30 Mar 2012  |  Latin America

Analysis of the Brazilian Contact Center Outsourcing Services Market 2011

The Evolution of the BPO CRM Industry

The market environment is watching a changing in its landscape, with acquisitions and fusion of companies. At medium term, it is expected that the Brazilian market will have no more than ten players.

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USD 2,962.50 save 25 %

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