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30 Jun 2005  |  North America
The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetrat...
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03 Oct 2014  |  Europe
As the smartphone market matures in developed countries, the two most important companies recently outlined their growth strategies. Apple is targeting the high-end smartphone with larger screens and the wearable category with Apple Watch.
16 Oct 2014  |  Europe
Competition in the Next-generation Firewall Market Intensifies with New Cisco Release Based on Sourcefire Technology
Networking provider Cisco launched a new next generation firewall (NGFW) product on 16 September 2014, as part of its portfolio of Adaptive Security Appliance (ASA) firewalls. The release marks an interesting development in a market where the convergence of NGFW and intrusion prevention systems (IPS) is gathering momentum
14 Nov 2014  |  Europe
Despite significant challenges, the Internet economy is to remain a growth hotspot in Russia’s economic landscape—that is the easiest but most important conclusion one can make from this year’s press conference related to the results of the annual study of the Russian Internet Economy (2013–2014).
18 Nov 2014  |  Europe
While everyday consumers are accustomed to streaming video ‘anytime-anywhere’ on their smartphones, critical communications users have missed out on many of the latest technology advances. Although employees in public safety, utilities, and transportation can turn to their personal phones for convenient access to email, maps, and other basic se...
08 Dec 2014  |  Europe
On 9 September 2014, the iPhone 6 and the long-anticipated Apple Watch were unveiled at Apple’s keynote address. The most surprising development, however, was Apple’s announcement of Apple Pay, a mobile wallet technology that enables contactless payment from an array of cards stored on a single iPhone.
29 Dec 2014  |  Europe
In previous articles, Frost & Sullivan described how open innovation (OI) means that Innovation Has Left the Lab: A Primer and First Step on an Open Innovation Journey and how ICT Takes Open Innovation to the Rest of the Economy.
09 Jan 2015  |  Europe
Access to digital media in various formats is possible with unparalleled ease. In the late 1990s, the advent of MP3 music encoding was an advance that heralded the expansion of the digital music market. Piracy, however, has become a constant threat to music revenue, especially after the peer-to-peer movement spawned Napster.
14 Jan 2015  |  Europe
With the start of 2015, the 2nd half of the smartphone era has begun. A post-smartphone vision is emerging, with the smartphone as the centre of a network of sensors. These sensors will be embedded in wristbands, clothing, and everyday items such as locks, lights, and thermostats.
22 Jan 2015  |  Europe
Enterprise buzz surrounding cloud computing has largely focussed on the self-service model, as popularized by Amazon Web Services (AWS). This multi-tenant, public cloud offering provides compute and storage resources on a pay-per-use basis, yet as enterprises increasingly look to migrate to cloud platforms, their requirements are expanding beyond t...