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11 Sep 2014  |  Asia Pacific

Digital Media Overview of Indonesia, Japan, Malaysia, South Korea and Singapore

Japan and South Korea highly mature; while Singapore, Malaysia and Indonesia present opportunities in varying degrees

With the Information and Communications Technologies (ICT) sector reaching maturity in Europe & U.S., vendors for media and entertainment digital solutions are exploring opportunities in other geographies.The insight presents an overview of the South East Asian digital media market and identifies countries with considerable growth potential. The in...

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13 Jun 2013  |  Asia Pacific

Analysis of Customer Relationship Management (CRM) on a Software as a Service (SaaS) Model in India

The SMB Segment Drives Rising Penetration Levels

In India, high information technology (IT) adoption rates for small- and medium-sized businesses (SMBs) will only occur when vendors meet the specific budgeting and set-up needs of these clients. This market insight discusses trends in the Indian customer relationship management (CRM) on a software as a service (SaaS) market, with a particular focu...

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03 Oct 2013  |  Asia Pacific

Analyst Views on Check Point Experience (CPX) 2013, Sydney

Opportunities and Challenges for Check Point in the Security Market

Check Point Software Technologies held its annual Check Point Experience 2013 Summit in Sydney, Australia on the 6th and 7th of August, 2013. By announcing a slew of security solutions and services, Check Point continued to show its strong ambition in leading the security market. It is believed the vendor is able to tap some new segments in the sec...

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11 Jun 2013  |  Asia Pacific

Contact Center Analytics in Asia-Pacific

Analytics Empowers Contact Centers' Transformation

This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across ...

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31 Jan 2013  |  Asia Pacific

Social Media as a Contact Channel in Asia-Pacific

Social Media in Customer Service in Asia-Pacific

Social media is rapidly emerging as the next big frontier for customer engagement and interaction. Millions of customer interactions take place everyday on social media sites such as Facebook, Twitter, and YouTube, besides other customer support forums and online communities. Therefore, it has become imperative for companies to possess a sound soci...

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The IT infrastructure requirements of enterprises are growing at a rapid pace. IT is becoming a critical, non core activity of enterprise business operations. Organizations are exploring solutions that would enable them to stay ahead of the curve by adoption of the latest technology but still being conservative with the expenditure. As a result, or...

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This insight is part of Frost & Sullivan's continued coverage of the contact centre outsourcing market in the world. The purpose of this insight is to highlight some of the major opportunities that contact centre outsourcing bring to the Russian market. The report provides an insight into the main drivers, restraints and challenges that are influen...

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11 Dec 2012  |  Asia Pacific

Enterprise IT Adoption in the Indian Retail Sector

Penetration Levels of IT Adoption Are Rising

This research service provides an overview of IT adoption in the Indian retail sector. It focuses on the key trends and characteristics of IT adoption, discusses emerging trends in demands for IT solutions, offers the IT providers standpoint, and outlines market drivers and restraints as well as the markets typical spend analysis. Moreover, this ...

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16 Nov 2012  |  Asia Pacific

Enterprise IT Adoption in the Indian Banking Sector

Moving Beyond Core Solutions Brings About Increasing IT Investments

This research service provides an overview of IT adoption in the Indian banking sector. It focuses on the key trends and characteristics of IT adoption as well as the emerging demand trends for IT solutions. The service analyzes the IT providers standpoint and outlines the market drivers and restraints as well as the markets typical spend analysi...

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