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01 Nov 2019  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024

Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

USD 8,000.00
17 Sep 2019  |  North America

Top End User Priorities in Digital Transformation, Global, 2019

Gain a Competitive Advantage Using Customer Insights

Across industries, companies expect to increase their IT and Communications investments by 18 to 25%. Almost 99% of businesses have a digital transformation today; however, 18% believe they are behind others on their journey. This is good news for technology vendors; but the key to success is to gain a deeper understanding of their corporate object...

USD 6,000.00

USD 5,400.00 save 10 %

01 Jul 2019  |  North America

North American Mobile Trackers, Q1 2019

Continued Growth of Smartphones, Mobile Computing, and IoT

The North American mobile communications industry is defined by high-speed broadband services, continued penetration of advanced mobile devices, encouraging developments in the cellular machine-to-machine (M2M) and Internet of Things (IoT) market, and a resurgence of unlimited mobile plans. The attached tracker presents mobile communication metrics...

USD 6,000.00

USD 5,400.00 save 10 %

3 Item(s)