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While the vast majority of CRM and SFA software solutions available today focus on improving sales efficiency by automating sales business processes, few tools truly deliver superior sales effectiveness. Selling organizations need to carefully examine and round off the core functions of the sales process, of which sales messaging is critical. In th...

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31 Oct 2005  |  North America

North American Contact Centers IP -End User Survey

This research service is the result of a B2B online end-user survey of primary IT decision makers or influencers for North American contact centres. The survey covers trends in Customer Interaction channels, media integration planning and IP growth and investment. This research provides information on remote agent deployment and barriers to IP ado...

USD 1,195.00

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14 Dec 2005  |  North America

Performance Management - Market Insight

Organizations continue to invest in tools to improve customer satisfaction and operational performance within the contact center. They seek a holistic view of the true performance of the contact center through measurement of specific KPI's (key performance indicators) that principle determinants of efficiency and effectiveness. Hence, the market ha...

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