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27 Nov 2013  |  Latin America

Analysis of the Latin American Managed Security Services Market

Increased Spying and the Complexity of Attacks Drive Security Investment

The managed security services market in Latin America, particularly in the Southern Cone, has not yet reached maturity and is in an incipient phase compared to developed countries. Competing in this segment is an important challenge for service providers. Innovative devices and platforms are increasing, and new participants are entering the market....

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15 Nov 2013  |  Latin America

Analysis of the Brazilian Internet Technology (IT) Infrastructure Outsourcing Services Market

Mature and New Business Models are Driving Data Center Service Investments

Market concerns for Brazilian IT infrastructure outsourcing services include the need for space (CAPEX), since companies are restructuring, and the need for more capacity to host infrastructure. Brazilian companies are also struggling to increase operational efficiency, reduce management complexity, and save in costs. The data centers have created ...

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23 Sep 2013  |  Latin America

Latin American Contact Center Systems Market 2013

Mexican Market and Analytics Excel Despite a Challenging Year

This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 20132019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivans investigation also includes a competitive analysis and market share discussions of the main industry compan...

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04 Feb 2013  |  Latin America

Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market

Specialized Services Present Opportunities

The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examine...

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29 Jan 2013  |  Latin America

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The CRM development of Colombia and Peru

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the in...

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5 Item(s)