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10 Jun 2004  |  Asia Pacific

Asia Pacific Operational CRM Markets

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12 Mar 2014  |  Asia Pacific

Asia-Pacific Advanced Persistent Threat (APT) Solution Market 2013

The Increase in Highly Motivated Attacks Drives the Market

The advanced persistent threat (APT) solution market in Asia-Pacific region is still at a nascent stage in 2013. As such, the market is estimated to be relatively small at present. This is despite the market buzz and hype surrounding APTs and their impact on the enterprise environment. The actual adoption of APT solutions remains low, and this is p...

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03 Sep 2012  |  North America

North American Contact Center Systems Market

Analytics to Lead the Way for Growth

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well a...

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The study provides an indepth analysis of the SIM smart card market in selected APAC countries. Countries included in this study are Japan, South Korea, Malaysia, Philippines, India and China. Views from mobile operators operating in these countries are also included.

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This research service provides a comprehensive overview of the Kenyan call centre market by presenting the size and expected growth rate of the call centre market, the structure of the call centre industry based on business models, vertical sectors and services provided and an overview of the business and regulatory environment. The status of the t...

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This research service provides a comprehensive overview of the current levels of Internet usage and demand in 17 African countries as well as the companies that currently exist to fulfill this need. Potential opportunities and threats, potential for market entrants as well as those markets that are set to show the highest levels of growth. The co...

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This study covers the state of the Asia Pacific Security Information and Event Management, examining drivers and restraints for growth, distribution, technology, demand and geographical trends. Following from these, market growth for regional and market segments are forecasted. In addition, an in-depth analysis of the competitive situation includin...

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29 Jan 2013  |  Latin America

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The CRM development of Colombia and Peru

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the in...

USD 10,000.00

USD 7,500.00 save 25 %

23 Sep 2013  |  Latin America

Latin American Contact Center Systems Market 2013

Mexican Market and Analytics Excel Despite a Challenging Year

This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 20132019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivans investigation also includes a competitive analysis and market share discussions of the main industry compan...

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15 Jul 2015  |  North America

Analysis of the Latin American Contact Center Outsourcing Services Market

Latin America Becomes More Competitive for Nearshoring

The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as th...

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