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16 Jan 2013  |  North America

2012 North American CXO Investment Plans for Managed and Hosted Communications and Collaboration Services

A Perspective on UCC Services Adoption and Benefits

Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of managing and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in enabling the or...

USD 10,000.00

USD 7,500.00 save 25 %

07 Jan 2013  |  North America

2012 North American CXO Investment Plans for Communications and Collaboration Infrastructure and Connectivity

A Perspective on UCC Infrastructure and Connectivity Evolution

Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of deploying, managing, and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in ena...

USD 10,000.00

USD 7,500.00 save 25 %

27 Nov 2015  |  North America

2015 North American Mobile Enterprise Applications

Opportunities within Enterprises

The overall research objective was to measure the current use and future decision making behavior toward mobile enterprise applications, including a specific focus on mobile asset tracking, mobile sales force automation, mobile workforce management, and mobile supply chain management software solutions. In 2015, the mobile supply chain category rep...

USD 10,000.00

USD 7,500.00 save 25 %

15 Sep 2014  |  North America

2014 North American Mobile Enterprise Applications

Opportunities within Enterprises

The research objective is to measure the current use and future decision-making behavior toward mobile enterprise applications, including mobile asset tracking, sales force automation, workforce management, and wireless email solutions. Interest in mobile software applications for employees remains strong. Most businesses have implemented between 1...

USD 10,000.00

USD 7,500.00 save 25 %

30 May 2014  |  North America

The Impact of Social Media on External Communications in the Corporate Environment

Uncovering Use Prevalence and Methods of Organizational Use

The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...

USD 10,000.00

USD 7,500.00 save 25 %

23 May 2014  |  North America

The Impact of Social Media on Internal Communications in the Corporate Environment

Uncovering Use Prevalence and Methods of Organizational Use

The primary aim of this research is to gauge the use trends of social networking within a business context, specifically related to internal communications. The study covers drivers for social media use, prevalence of engagement, and management tool use as well as factors used to determine social media. About 60% of companies use social media for i...

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USD 7,500.00 save 25 %

21 Jan 2014  |  North America

2013 North American Mobile Enterprise Applications

Opportunities Within Enterprises

Mobile worker applications continue to expand throughout the North American business sector. This research service analysed a survey conducted in 2013 with responses from North American decision makers who were responsible for purchasing mobile software applications. The analysis focuses on the current use of and future decision-making behaviors to...

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USD 7,500.00 save 25 %

16 Oct 2013  |  North America

2012 United States IT Decision Makers

Enterprise Content Management: Bridging Silos to Help Enterprises Solve the Big Data Conundrum

This customer research was conducted to track content management systems within the corporate environment in the United States. Content management systems, integrated within the IT infrastructure of an organization and on top of the storage architecture, has arguably become the most crucial part of the content/information workflow. This has become ...

USD 10,000.00

USD 7,500.00 save 25 %

19 Jun 2014  |  North America

Enterprise Priorities in North America

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact centers. Overall, quality monitoring, performance management, and workforce management systems are the most widely used APO applications. Furthermore, large contact centers ...

USD 10,000.00

USD 7,500.00 save 25 %

23 Jun 2014  |  North America

Enterprise Priorities in North America

Cloud Contact Center Solutions

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 31-40 of 211