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04 Apr 2019  |  Europe
Quantifying the Business Impacts of Consumer Trust in the Age of Normalized Data Breaches
In a time when major data breaches have become a routine feature of the news cycle, digital consumer trust is an intangible and highly consequential metric for any organization conducting business online. Much of an organization’s reputation rests on the extent to which customers in the marketplace trust an organization, and a data breach repres...
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21 Feb 2019  |  Europe
Navigating Digital Transformation in Contact Centers
The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voic...
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17 May 2018  |  Europe
Enterprise-Grade Encrypted Voice and Instant Messaging
The use of encrypted voice and instant messaging technology has been increasing amongst enterprise and private individuals alike for several years. Unfortunately, much of the discourse about secure communications in the mainstream media has involved government arguments against the use of encryption in the private sector instead of focusing on why ...
17 Jan 2018  |  Europe
The Security Space Appears to be an Exciting Area for Innovative Fintech Companies, Biometrics and Blockchain Technologies Already Provide Strong Value to Fintech Companies
Fintech companies accelerate the digital transformation of the financial ecosystem. Banks and financial institutions have been forced to modify their strategic plans by speeding-up the launch of new digital products and services. In addition, many of them have embraced a cooperative approach with the fintech ecosystem, with a number of partnerships...
10 Nov 2017  |  Europe
The Application of Enabling Technologies will Underpin the Delivery of Disruptive Payment Services to Customers
Fintech companies are disrupting the traditional banking and financial services ecosystem by leveraging innovative technologies in order to provide value-added services. Paytech appears as the most exciting subsector of the Fintech industry. Indeed, most technology innovations are used to perform payment transactions in a disruptive way: faster, an...
25 Jul 2017  |  Europe
Commitment and Pragmatism Make Moscow a 'Must' on Smart City Innovation Watch-lists
This market insight is part of Frost & Sullivan's Real-time Cities Research Program. In recent years, it has become evident that cities see an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. To become true real-time cities, they strive to do more than simply publish existing i...
05 May 2017  |  Europe
26 Providers in a World of Exponential Change
The highly competitive contact center outsourcing market in Europe faces many challenges. Even while enterprise decision-makers deal with a troubled economy, and seek to cut costs and improve service, it is sometimes difficult for them to differentiate between the services offered by competing providers and to determine what partnerships best suit...
12 May 2016  |  Europe
Savvy Consumers Motivate Development of New Technologies, Augmented eLearning, Blockchain and Consumer Micro-income Streams on Fast Track
Frost & Sullivan has identified key trends for the European software industry based on its recent study “The Top 16 Predictions for 2016.” The dramatic shifts highlighted throughout the prediction categories all involve a key theme—change driven by Mega Trends. The study provides a trend analysis on each prediction in the market that is expe...
11 Apr 2016  |  Europe
Robo-trading, Robo-advisors, Consumer Smart Wallets, Insurance, and Fraud Analytics Set the Stage for Massive Disruption
It is difficult to understand what is happening in the field of artificial intelligence (AI). New developments seem to happen weekly, and vendors use different words to describe their products. Within financial services, some companies use the term Big Data analytics while others use machine learning technologies or artificial intelligent agents. T...
11 Apr 2016  |  Europe
Move to Balance Spiraling Food Needs with Minimized Environmental Impact Gains Momentum with Precision Agriculture, Agricultural Drones, Vertical Farming and, Driverless Tractors
The world population will grow from 7.3 billion people today to 8.2 billion by 2025, and 9.7 billion by 2050. As a society, we will need to produce 70% more food than is currently produced today. The agricultural Industry requires a revolution and artificial intelligence is that revolution. Artificial intelligence will drive five use cases that wil...