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08 Nov 2018  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
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09 May 2018  |  Asia Pacific
Moderate Growth is Expected, as Investment Will Shift from Core Application Segments
The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...
15 Mar 2018  |  Asia Pacific
Increased Awareness of Benefits Accelerating Adoption Across Geographies
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...
22 Feb 2018  |  Asia Pacific
Evolving Threats and the Need to Build Cyber Resiliency Driving the Market
The demand for network-based advanced malware analysis (NAMA) solutions (network-based sandboxing solutions) continued to increase tremendously in 2016 due to the drastic increase in ransomware, state-sponsored, and other targeted malware attacks on organizations and businesses that have strategically sensitive data and are potentially willing to p...
14 Feb 2018  |  Asia Pacific
Pressure to Reduce Operational Costs Driving MSS Adoption
In 2016, the Asia-Pacific (APAC) managed security services (MSS) market maintained a strong growth momentum. New security challenges caused by the evolving threat landscape, such as ransomware, zero-day and targeted attacks, and compromised Internet of Things (IoT) are driving enterprises to invest more in risk management tools to gain cyber resili...
09 Oct 2017  |  Asia Pacific
Stronger Requirements for Security and Content Management Compliance and Constantly Evolving Threats are Driving the SCM Market
The overall secure content management (SCM) market generated $843.4 million in revenue, registering a steady growth of 7.3% on a year-on-year (YoY) basis, which was greatly driven by the Web security segment. The email segment grew flatly at 1.7% YoY growth, as conventional email filtering was in a saturated stage due to the lack of innovations, co...
12 Sep 2017  |  Latin America
New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation
The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
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28 Aug 2017  |  Asia Pacific
Strong Requirement for Network Resilience and Concerns Over IoT Botnets Drive Market Growth
The DDoS solution market continued to grow tremendously in 2016, registering an increase of 39.7% on a YoY basis. The market generated a total revenue of $261.9 million, which included revenue from both on-premise and cloud-based solutions. DDoS attacks continued to evolve and became more sophisticated in 2016 due to the emergence of IoT devices th...
21 Jul 2017  |  Asia Pacific
Rising Expectations for an Enhanced Meeting Experience Drives Product Innovation
The Asia-Pacific enterprise video conferencing market is witnessing increasing demand, driven by a focus on simplification and lower prices. End users are seeking an enhanced meeting experience, which is also driving the innovation of video collaboration products. The study sheds light on the competitive dynamic and provides market share analysis. ...
02 May 2017  |  Asia Pacific
Escalation of Sophisticated Attacks on Web Applications Driving Market Growth
The Asia-Pacific (APAC) Web application firewall (WAF) solution market continued to grow tremendously in 2016 by 27.6% year-on-year (YoY). Particularly, the cloud-based segments experienced an impressive growth rate of 88.9%, surpassing the previous year’s forecast. The strong growth was seen in most of the APAC countries with China, Hong Kong, I...