Expanding networks and increasing security threats are driving the growth in demand for network security solutions in Asia-Pacific. While the Firewall segment still dominates,emerging technologies such as SSL VPN and IDS/IPS are gaining firmer foothold in the continent as security technologies continue converging to provide end users with integrate...

This research service tracks the third party infrastructure hosting services market, or specifically, the co-location and managed hosting services provided by data centers in the Asia Pacific Region. The 11 countries/cities covered in this research are namely Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam of the ASEAN, Mainland ...

This end-user survey presents adoption statistics for the contact center outsourcing market. Future outsourcing plans and preferences are also discussed. The results are based on a web-based survey conducted by Frost & Sullivan.

This is an end user study on the African SIM Market. A detailed look at the African SIM market with some interviews with the mobile operators in the market asking them their opinions on certain trends in the market regarding SIM performance and future demand.

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excludi...

The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment in key regions such as Mexico, Colombia and the Southern Cone, where purchase decisions were extended, and contact center projects slowed dow...

This study examines trends in Argentina and Chile Contact Center Outsourcing Services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore exclud...

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for health insurance, auto insurance, banking, airlines and telecom industries across the following contact channels: live agent phone, IVR, email, chat, and web self-service. A web-based survey meth...

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the health insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1157. Com...