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This study is a top level analysis of the power outage protection strategies of datacentres in Europe. Based on 70 short 'top of mind' interviews, Frost & Sullivan presents a strategic assessment of customers' chosen solutions for back-up power. We also look at the likely future implications of customers' opinions.

USD 1,200.00
31 Oct 2005  |  North America

North American Contact Centers IP -End User Survey

This research service is the result of a B2B online end-user survey of primary IT decision makers or influencers for North American contact centres. The survey covers trends in Customer Interaction channels, media integration planning and IP growth and investment. This research provides information on remote agent deployment and barriers to IP ado...

USD 1,195.00
14 Dec 2005  |  North America

Performance Management - Market Insight

Organizations continue to invest in tools to improve customer satisfaction and operational performance within the contact center. They seek a holistic view of the true performance of the contact center through measurement of specific KPI's (key performance indicators) that principle determinants of efficiency and effectiveness. Hence, the market ha...

USD 1,195.00

Agent-customer interaction recordings are no longer limited to monitoring the quality of customer service agents within the contact center. The success of quality monitoring systems in improving agent performance and productivity has led to increasing use of these products in settings within the enterprise and outside of the contact center, in orde...

USD 1,195.00
30 Sep 2006  |  Asia Pacific

Japan Enterprise Telephony Markets Q2 2006

The study analyzes the Japanese enterprise telephony market for the second quarter of 2006. The market is segmented into PBX, KTX, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

USD 1,150.00
15 Jul 2006  |  Asia Pacific

Japan Enterprise Telephony Markets Q1 2006

The study analyzes the Japanese enterprise telephony market for the first quarter of 2006. The market is segmented into PBX, KTX, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

USD 1,150.00

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