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05 Nov 2020  |  Latin America
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
01 Nov 2019  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
USD 6,800.00 save 15 %
25 Sep 2019  |  North America
Futurecasting Key Themes that will Shape Our Future Lives
Every 3 years, the team of futurists, analysts, and consultants at Frost & Sullivan's Visionary Innovation Group comes together to render a comprehensive analysis of the transformative, global forces that define the future world, with their far-reaching impact on businesses, economics, cultures, and personal lives. As we look to 2030, we see 12 tra...
USD 8,500.00 save 15 %
23 Sep 2019  |  North America
Global Revenue from Online Food Delivery will Reach $200 Billion by 2025
Online food delivery is growing at a rapid pace all over the world due to the convenience, variety, and cost available at the touch of a button. Major cities and urban centers have been the epicenter of this evolution, especially because of the increased penetration of smartphones and widespread internet connectivity. There have not only been sign...
USD 8,500.00 save 15 %
26 Apr 2019  |  North America
US Consumers’ Priorities, Preferences, and Willingness to Pay for Powertrain Systems and Features, 2018
Customers are Willing to Consider xEVs While Purchasing their Next Car
Declining diesel share gives rise to newer opportunities for electric vehicles. Understanding consumer needs becomes quintessential toward driving future mobility developments. This research focuses on consumer needs and their willingness to pay for various powertrain features and electric vehicles. The respondents were questioned based on numerous...
USD 7,500.00 save 25 %
08 Nov 2018  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
12 Sep 2017  |  Latin America
New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation
The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
02 Aug 2017  |  North America
Connected Marketplaces Transition from Transactional Hubs to Assistive Selling
Online B2B retailing is at an inflection point and is going through major shifts in technology and business models. The B2B market will outgrow the B2C market by 2025, with China taking the lead. The market is evolving due to shifts in the impact of mobility and role of digital channels. Retailers, in order to cope up with the change in the market,...
USD 6,375.00 save 25 %
26 Aug 2016  |  Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
25 Jul 2016  |  Asia Pacific
Benefits for Industrial Operations
The manufacturing sector is going through an exciting time. Technology trends are changing the way consumers buy products. Manufacturers are keen to stay ahead and remain competitive as some are struggling to keep up. By connecting localized systems using sensors, managers can get a complete view of their plant and optimize operations. Implementing...