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This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence, conversational intelligence, and computer vision. This issue focuses on the application of information and communication technologies in alleviating the challenges faced acro...

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This Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by artificial intelligence and cloud-based innovations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within cloud, endpoints, and various network layers. Cy...

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01 Mar 2021  |  Global

Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth

Key Takeaways from Customer Contact Virtual—A Frost & Sullivan Executive MindXchange

Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are in a state of frustration by the time the agent takes the call. The COVID-19 pandemic has accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call ...

USD 950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence, machine learning, and computer vision. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry...

USD 950.00

This TOE provides a snapshot on emerging cyber security solutions powered by IoT, Artificial Intelligence, and Machine Learning-based innovations that help companies protect from threats, data breaches, phishing attacks and defend against modern attacks residing within cloud, endpoints, and various network layers. Cyber Security TOEs mission is to ...

USD 950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence (AI), machine learning (ML), and marketing automation. This issue focuses on the application of information and communication technologies in alleviating the challenges faced ...

USD 950.00

This Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by cloud-, artificial intelligence-, and blockchain-based innovations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within cloud, endpoints, and various netw...

USD 950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in areas such as smart buildin...

USD 950.00

This Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by innovations based on cloud, artificial intelligence, and IoT that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within cloud, endpoints, and various network la...

USD 950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence and advanced analytics. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in area...

USD 950.00

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