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11 Nov 2021  |  Global

Reimagine Customer Experience in Manufacturing

How to Power End-to-End Personalized Engagements

Investments in CX are Accelerating to Tackle COVID-19 Challenges in the Manufacturing Industry Businesses are often unable to keep up with the expectations of today’s sophisticated customers. Competition is a click away in this digital world, and social media can make or break a business. To compete in this environment, both B2C and B2B organizat...

USD 1,500.00
26 Mar 2021  |  Global

Maintaining Brand Loyalty as Digital Channels Thrive Amidst the COVID-19 Pandemic

CX-driven Innovative Solutions Create New Growth Opportunities

Connecting with customers has become challenging with the vast number of purchasing options at their fingertips. Digital experiences such as shopping online, searching web portals for deals, checking out customer review sites, and using mobile loyalty apps are just a few digital experiences that are commonly used and enjoyed today. They can help bu...

USD 1,500.00
01 Mar 2021  |  Global

Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth

Key Takeaways from Customer Contact Virtual—A Frost & Sullivan Executive MindXchange

Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are in a state of frustration by the time the agent takes the call. The COVID-19 pandemic has accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call ...

USD 950.00

3 Item(s)