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The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment in key regions such as Mexico, Colombia and the Southern Cone, where purchase decisions were extended, and contact center projects slowed dow...

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This study examines trends in Argentina and Chile Contact Center Outsourcing Services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore exclud...

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02 May 2011  |  Latin America

Colombian and Peruvian Contact Center Outsourcing Services Markets 2010

Colombian and Peruvian Contact Center Outsourcing Services Markets 2010

This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each of the local markets and those provided from these countries to others overseas. The study shows the data for outsourcing offshore services alone...

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29 Jun 2011  |  North America

North American Contact Center Systems Market

This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...

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14 Dec 2007  |  North America

North American Contact Center Applications Markets

This research study provides market size, market share, forecasts and breakdown of the North American contact center applications market by application, contact center size, and industry vertical.

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12 Jun 2012  |  Asia Pacific

Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets

Outlook for Domestic and Offshore Markets - Growth Opportunities for BPOs

This research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This study provides market size, revenue forecasts, and breakdown by country, industry vertical, and domestic versus offshore markets. Market shares for the leading outsourcers are also provided. The study profiles about 40 le...

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11 Sep 2012  |  Asia Pacific

Social Media in Customer Care - Asia-Pacific View

Insights in Social Media as an Alternative Customer Service Channel from an Asia-Pacific Perspective

This research service examines the use of social media and social networking as channels for customer contact in the Asia-Pacific region. Key discussions are centered on insights into market trends as well as business challenges, drivers, and restraints. The service highlights contact centers and customer relationship management (CRM) vendors in th...

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This paper discusses in detail the market dynamics in Asia Pacific of Mobile Enterprise Applications. What will be driving mobile enterprise applications and what will be restraining them. What is the adoption pattern of Mobile Enterprise Applications across various countries.

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This paper discusses in detail the market dynamics in Asia Pacific of Mobile Enterprise Applications. What will be driving mobile enterprise applications and what will be restraining them. What is the adoption pattern of Mobile Enterprise Applications across various countries.

USD 10,000.00

USD 7,500.00 save 25 %

This paper discusses in detail the market dynamics in Asia Pacific of Mobile Enterprise Applications. What will be driving mobile enterprise applications and what will be restraining them. What is the adoption pattern of Mobile Enterprise Applications across various countries.

USD 10,000.00

USD 7,500.00 save 25 %

Showing 51-60 of 189