Display search results for ** instead (26 products)

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18 Feb 2013  |  North America

The Impact of Social Media within the Internal Corporate Environment

Use of Companies' Own Social Media Tools is Growing

This research service examines the use of social media in the U.S. corporate environment based on a survey conducted in 2012. Individuals use social media on a personal level more than as a part of the workplace, but enterprises are increasingly using social media as they begin to understand the benefits. While external use of social media is more ...

USD 10,000.00

USD 7,500.00 save 25 %

30 May 2014  |  North America

The Impact of Social Media on External Communications in the Corporate Environment

Uncovering Use Prevalence and Methods of Organizational Use

The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...

USD 10,000.00

USD 7,500.00 save 25 %

23 May 2014  |  North America

The Impact of Social Media on Internal Communications in the Corporate Environment

Uncovering Use Prevalence and Methods of Organizational Use

The primary aim of this research is to gauge the use trends of social networking within a business context, specifically related to internal communications. The study covers drivers for social media use, prevalence of engagement, and management tool use as well as factors used to determine social media. About 60% of companies use social media for i...

USD 10,000.00

USD 7,500.00 save 25 %

19 Jun 2014  |  North America

Enterprise Priorities in North America

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact centers. Overall, quality monitoring, performance management, and workforce management systems are the most widely used APO applications. Furthermore, large contact centers ...

USD 10,000.00

USD 7,500.00 save 25 %

23 Jun 2014  |  North America

Enterprise Priorities in North America

Cloud Contact Center Solutions

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

USD 10,000.00

USD 7,500.00 save 25 %

23 Jun 2014  |  North America

Enterprise Priorities in North America

Contact Center Outsourcing

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

USD 10,000.00

USD 7,500.00 save 25 %

30 Jun 2014  |  North America

Enterprise Priorities in North America

Multichannel Customer Contact

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

USD 10,000.00

USD 7,500.00 save 25 %

07 Dec 2011  |  North America

2011 United States Corporate Use of Social Media

The Implication of Social Media at Different Corporate Levels and Environments

This studys research objective was to gauge the usage trends of social media within a business context in the U.S. companies. The data was collected in May 2011, using web-based survey. The sample consisted of 2,006 users of social media technologies. Social media has already solidified its position in the business environment. Nearly 80 percent ...

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USD 7,500.00 save 25 %

24 Nov 2011  |  North America

2011 U.S. Cyber Security

How State and Local Governments are Protecting Information and Service Assets

This study covers the US market of cybersecurity within state and local government, examining applications, mobile devices, outsourcing, and procurement of cybersecurity trends. In addition, this study provides a broader understanding of how state and local governments are taking proactive actions to protect their organizations from cyber security ...

USD 10,000.00

USD 7,500.00 save 25 %

27 Dec 2011  |  North America

Customer Contact Experience Benchmarks - Telecom, Cable, and Satellite Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the telecommunication industry across many contact channels: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1389. Companies be...

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USD 7,500.00 save 25 %

Showing 1-10 of 26