The importance of technicians as customers for part suppliers continues to grow with the continued expansion of the Do-It-For-Me (DIFM) channel in the US automotive aftermarket. Although the aftermarket is a mature and stable channel in the United States, market trends such as digitization and private labeling are steadily transforming how technici...

With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...

This research service analyzes the contact center outsourcing market in Asia-Pacific. It provides market sizing and forecasting in terms of both, seats and revenue. Revenue forecasts are provided for 13 countries within the total Asia-Pacific market: Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singa...

This research service aims to identify trends within the automotive aftermarket for batteries, tires, motor oils, and brake pads. It also measures factors driving product selection, identifies brand use and preference trends by category, and evaluates purchase channel opportunities for each product. The 4 replacement parts markets are concentrated ...

The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...

Overall, awareness of green homes is relatively high  with nearly half of all survey respondents knowing what a green home (as defined by Frost & Sullivan) is when unaided. Specifically, awareness is highest among current home owners. Overall, future home owners have higher familiarity and future plans to install all of the various green home pr...

The 2010 U.S. Automotive Technicians' Choice Study provides a first hand account of U.S. Automotive technician's choices for automotive repair tools by brand. The Study assesses opinion on hand tools, hand held scan devices, power tools, tool storage devices, pneumatic/air tools, air compressors, floor jacks, and hydraulic auto lifts. This study in...

An analysis of U.S. vehicle owner attitudes and behaviors toward vehicle maintenance by vehicle manufacturer brand.

An analysis of U.S. vehicle owner attitudes and behaviors toward vehicle maintenance and repair. This study provides a comparative analysis to 2006.