Display search results for ** instead (39 products)

Showing 11-20 of 39

04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Manufacturing in Europe and North America

The Current and Future Manufacturing Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of customer interactions, ahead of LiveAgent voice, especially in Europe. More customer interactio...

USD 12,500.00

USD 9,375.00 save 25 %

18 Jul 2014  |  North America

The Impact of IT in Government

An End-User Perspective

The main objective of this research is to measure the current usage and future decision making behaviour toward information technology (IT) within the government sector. Overall, out of the 5 key verticals surveyed, the government sector contributes the second highest percentage of its revenue to the IT budget. New regulatory requirements that rais...

USD 10,000.00

USD 7,500.00 save 25 %

09 Jul 2014  |  North America

The Future of IT in the Retail IndustryUnited States and Europe

An End User Perspective

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) within the retail sector. Overall, almost all of the IT sector is expecting growth over the next 3 years, which makes it a good time for IT companies to invest in marketing and sales. However, it is important to keep i...

USD 2,450.00

USD 1,837.50 save 25 %

09 Jul 2014  |  North America

The Future of IT in the Finance IndustryUnited States and Europe

An End User Perspective

The research objective of this report was to measure the current use and future decision making behavior toward information technology (IT) within the finance sector. Overall, companies from the financial sector spend the highest percent of their budget on IT as compared to their counterparts from other sectors, with the highest proportion of their...

USD 2,450.00

USD 1,837.50 save 25 %

09 Jul 2014  |  North America

High Security Risk Technologies Impacting IT Decision MakersUnited States and Europe

Opportunities for Network Security Technologies Providers

The overall research objective of this research was to measure the current use and future decision-making behavior toward information technology (IT), specifically network security technologies. Cloud computing is expected to grow rapidly across verticals and tablet usage is on the rise in the workplace. Both create a greater security risk in the o...

USD 12,500.00

USD 9,375.00 save 25 %

30 Jun 2014  |  North America

Enterprise Priorities in North America

Multichannel Customer Contact

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

USD 10,000.00

USD 7,500.00 save 25 %

26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  North America

Enterprise Priorities in North America

Cloud Contact Center Solutions

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 11-20 of 39