Display search results for ** instead (13 products)
06 Apr 2016  |  Europe
Investigating the Hardware and Machine Learning Technologies that would Realize the AI Agents of the Future
With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...
USD 11,250.00 save 25 %
12 Sep 2014  |  Europe
Willingness to Pay for Infotainment and Telematics
The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...
USD 15,000.00 save 25 %
26 Jun 2014  |  Europe
Multichannel Customer Contact
The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...
23 Jun 2014  |  Europe
Agent Performance Optimization
The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...
23 Jun 2014  |  Europe
Cloud Contact Center Solutions
The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...
23 Jun 2014  |  Europe
Contact Center Outsourcing
The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...
31 May 2012  |  Europe
2010 Europe Consumer Attitudes and Perceptions Towards Sustainability, Environment and Alternative Powertrains
Diesel Powertrains to Maintain the Status Quo in Europe in the Short-to-Medium Term
The aim of this study is to understand consumers sustainability and environmental priorities in their lives and in their choice of vehicle. The study aims to determine consumer perceptions and attitudes towards different environmental and sustainability factors and evaluate the importance of each in determining the characteristics of the future po...
14 Feb 2012  |  Europe
Transmissions to influence end consumers' perceptions of eco-friendly technologies.
This study offers the key findings from the 'voice of the customer' survey that highlights the end users perception of the different transmission technologies available in the market. It brings out the impact of the transmissions on emissions, on performance and, significantly, on the purchase of new vehicles, as perceived by the end user. The key...
28 Dec 2011  |  Europe
Opportunities in the Ever Changing Wireless Industry
Among the various mobile communication and computing products/services surveyed in this research, nearly all European CXOs use/own laptops/notebooks. Of all features surveyed, CXOs want their laptop/notebook to work every time they use it (reliability) and for it to be a quality product; these features have the highest priority, and all other featu...
06 Apr 2009  |  Europe
Russian Consumers' Desirability and Willingness to Pay for Connected Navigation, Location-Based Services and Features Analysis of owners and purchase intender customer groups and their expectations
Study provides information on Russian consumer perceptions and willingness to pay for navigation systems and location-based services including key ones like eCall, vehicle tracking, bCall, eco-telematics and so on.
USD 13,500.00 save 25 %