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21 Oct 2016  |  Asia Pacific

2016 Asia-Pacific Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Solution Provider for Better Customer Experience

The market for hosted/cloud contact centers in APAC continues to grow at faster pace when compared to the on-premise market. Narrowing the list of suitable vendors offering these services can be time consuming. The purpose of this buyers guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center provid...

USD 10,000.00

USD 7,500.00 save 25 %

23 Nov 2012  |  Asia Pacific

IT Infrastructure Outsourcing Services Market: Brazil, Argentina, and Chile

Maturity and New Business Models are Driving Investments in Datacenter Services in Latin America

The IT infrastructure outsourcing services market is becoming more mature in Latin America as some cultural restraints related to security and infrastructure issues are been addressed. Disaster recovery and storage is the faster growing market, while co-location and dedicated hosting are more mature in terms of adoptions and for that reason have lo...

USD 6,950.00

USD 5,212.50 save 25 %

11 Sep 2012  |  Asia Pacific

Social Media in Customer Care - Asia-Pacific View

Insights in Social Media as an Alternative Customer Service Channel from an Asia-Pacific Perspective

This research service examines the use of social media and social networking as channels for customer contact in the Asia-Pacific region. Key discussions are centered on insights into market trends as well as business challenges, drivers, and restraints. The service highlights contact centers and customer relationship management (CRM) vendors in th...

USD 10,000.00

USD 7,500.00 save 25 %

12 Jun 2012  |  Asia Pacific

Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets

Outlook for Domestic and Offshore Markets - Growth Opportunities for BPOs

This research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This study provides market size, revenue forecasts, and breakdown by country, industry vertical, and domestic versus offshore markets. Market shares for the leading outsourcers are also provided. The study profiles about 40 le...

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USD 7,500.00 save 25 %

The growth momentum continued in the Asia Pacific (APAC) data loss protection (DLP) market. With the global economy on the mend, enterprises began looking at DLP investments as a way to further strengthen their security posture. Moreover, awareness towards the technology was boosted by more publicized data loss incidents appearing in the region. Th...

USD 6,950.00

USD 5,212.50 save 25 %

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by regio...

USD 6,950.00

USD 5,212.50 save 25 %

The Asia Pacific Contact Center Application CY 2009 study segments the contact center applications market across 14 countries in the Asia Pacific region by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country....

USD 10,000.00

USD 7,500.00 save 25 %

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It reports the number of contact centers, agent seats and agents in these markets in CY2009. This research service contains the Executive Summary and the APAC Chapter of the Contact Center...

USD 10,000.00

USD 7,500.00 save 25 %

This study takes an in depth look at the smart cards market in Asia Pacific with regards to the different forms that have been and will potentially be deployed. Common form factors such as the standard plastic card and SIM cards have been widely accepted. Other form factors such as booklets, typically used in e-Passports (passport booklets with Sma...

USD 6,950.00

USD 5,212.50 save 25 %

The Asia Pacific (APAC) Data Loss Protection (DLP) market witnessed growing momentum in 2009, despite the region facing a challenging business environment in light of the global economic slowdown. Market revenues in the segment doubled to USD 25.1 million from 2008, as enterprises began to recognize the value and importance that DLP was able to con...

USD 6,950.00

USD 5,212.50 save 25 %

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