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In June, the European Data Forum (EDF) 2016 brought together about 1,000 participants from almost 50 countries in Eindhoven, Netherlands to share and discuss ideas about the importance, proliferation, and uses of data in the global economy and society. Three parallel tracks saw senior and executive leaders deliver more than 40 presentations to a Bi...

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The burgeoning Internet of Things (IoT) has entered an intense period of power negotiations that will determine the winners and losers in this multi-trillion-dollar market. Commercial activity is building around a few pan-industry, mega-platforms (Exhibit 1), and hundreds of specialist and vertical-specific platforms clustered around them.

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For years, analysts and contact centre professionals have been talking about the obvious advantages of using video to deliver a more modern and refined customer experience. It has taken a long time for this idea to come to fruition, and video has mainly been used as a source of information for agents or as content assets to be shared with customers...

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Tactical thinking has traditionally been low in the pecking order of management concepts, as academics and consultants tend to preach the importance of strategic long-term thinking, hierarchical organising, and systematic execution. Vision and mission would inform strategy, and strategy determined tactics.

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Frost & Sullivan strongly believes that the world is about to cross the inflection point in the progress of artificial intelligence (AI). Breakthroughs in deep learning have dramatically improved computer vision, natural language processing (NLP), and robotic motion systems; AI is becoming a core part of the economy and society much more quickly th...

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26 May 2016  |  Europe

The Singularity Controversy

On 14 May 2016, Dr. Amnon Eden gave a lecture at London Futurists on the controversy around the potential of a singularity event. Eden is a computer scientist who specialises in software design and architecture, machine learning, and superintelligence.

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Web analytics have been around since 2005, when Google essentially created the category by launching Google Analytics, and technologies and solutions in this area have matured over the last decade.

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The Internet of Things (IoT) is a vision for the future of the world in which a huge number of devices are connected to the Internet through embedded computer chips. On the consumer side this involves products such as smartphones, drones, cars, televisions, wearables, and even refrigerators collating data in unprecedented volume and granularity.

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17 May 2016  |  Europe

Messaging Bots and Virtual Assistants - Capturing Growth with New User Interaction Paradigms

Leading Messaging Apps such as WhatsApp, Facebook Messenger, Snapchat and Viber Positioned to Act as Platforms for Messaging Bots

An event on 3 May 2016, organised by Messaging Bots London under the title "Forget apps, now the bots take over," provided inspiration for this short thought piece. It looks at the emergence of bots as an increasingly popular mode of interaction for users with services through app-based messages as their user interface.

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