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30 Jun 2005  |  North America
This is a market insight that provides details on the impact that PBX vendors are having on the conferencing market. Many of the top enterprise communications vendors have recently expanded their offerings to include audio, web and video conferencing capabilities. Such end-to-end solutions have benefits for customers and end users. However, chall...
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17 Oct 2006  |  North America
This market insight discusses the importance of the 'process' aspect of CRM in customer retention. This is illustrated with the help of a case study of a leading internet service provider, where we discuss some of the challenges faced by the company in customer retention, and the lessons learnt. Some of the process-centric best practices in custome...
14 Nov 2003  |  North America
The distribution channel of the POS industry is one of the most complicated one with a lot of entities having different levels of purchase decisions involved. This research service address the complex relations among the various channel partners and defines the roles played by each channel member. The distribution structure varies for each tier o...
21 Dec 2005  |  North America
13 Nov 2003  |  Asia Pacific
13 Jun 2006  |  Asia Pacific
The Asia Pacific videoconferencing endpoints market was worth $208.8 million in 2005, declining slightly by 4.2 percent year-on-year. Revenue declines were experienced by all four major international vendors, Polycom, Tandberg, Sony and Aethra, due mostly to significant falls in average pricing across the region but particularly in the main markets...
20 Jun 2006  |  Asia Pacific
Executive Summary and Market Definitions - Asia Pacific Videoconferencing Infrastructure Systems Markets CY 2005
2005 was a lethargic year for the Asia Pacific videoconferencing infrastructure systems market. The market was hit by price wars in China particularly and by low investment in major countries like Japan and Australia. Longer sales cycle at various verticals, slow progress of IP networks, channel restructuring exercises and growing popularity for em...
29 Jul 2005  |  North America
This is a detailed insight on the strategies Applied Global Technologies (AGT) implemented to gain success in the videoconferencing services market.
31 Aug 2004  |  North America
This market insight identifies and analyzes the key telecommunications needs of content providers and highlights telecommunications service provider strategies in serving this market. The key focus is on providers of online entertainment content such as music, video, and gaming.
14 Aug 2000  |  North America