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06 Apr 2016  |  Africa

South African Managed Services Market, 2016

Focus on Strategic Provider-Customer Partnerships, Transport and Logistics and Retail Industries Offer Highest Growth Potential

Managed Services, one of the largest ICT cost components for South African enterprises, is an area that is poised for healthy growth over the next five years. However, the South African market is facing increased levels of competition with both local and global participants vying for key contracts. The greatest chance of success in this highly com...

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11 Mar 2016  |  North America

Cloud-Enabling Enterprise Resource Planning (ERP) Overview

Cloud ERP System Providers to Leverage Demand for Agile, Feature-rich, OPEX Pricing Models

Cloud ERP has emerged as an agile, dynamic, flexible, cost effective, and swift-to-implement alternative to traditional legacy on-premise ERP software. Cloud ERP systems are still maturing, however, and as a result they have not been fully embraced by the market. But the signs clearly point to more cloud ERP development, adoption, and growth goin...

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09 Mar 2016  |  Asia Pacific

Singapore ICT Market, 2015

Cloud and Internet of Things (IOT) to Drive Fastest Growing ICT Market in Asia Pacific

Singapore's ICT market is quite mature and growth in most of the sectors has become stagnant. Internet of Things is one of the sectors which is still in the stage of infancy and has the potential to change the landscape of the overall Singapore ICT market. In the cloud and data center market, competition between local and global service providers i...

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17 Mar 2016  |  Asia Pacific

Singapore Data Center Services (DCS) Market, Forecast to 2021

Transformation Initiatives Push Demand for More DCS

Singapore is one of the most mature markets in the world when it comes to Data Centers (DCs). Singapore, as a country, is considered very secure and also has extremely well-connected infrastructure that provides a lot of boost to the DC industry. As most of the big data center participants have opened a data center in Singapore, it is considered to...

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12 May 2016  |  Europe

Mega Trends in the European Software Industry, 2016

Savvy Consumers Motivate Development of New Technologies, Augmented eLearning, Blockchain and Consumer Micro-income Streams on Fast Track

Frost & Sullivan has identified key trends for the European software industry based on its recent study “The Top 16 Predictions for 2016.” The dramatic shifts highlighted throughout the prediction categories all involve a key theme—change driven by Mega Trends. The study provides a trend analysis on each prediction in the market that is expe...

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01 Jun 2016  |  North America

Ensuring an Excellent Omnichannel Retail Experience

Meeting Customers’ Needs, Mobility, Integrating People, Process, Technologies Key

Today’s customers are not just going online or into stores to shop. They are going omnichannel: ordering online and picking up in-store, as well as having items delivered to their stores. They also are “showrooming” and “webrooming” on their mobile devices. While the retail industry has talked about providing excellent omnichannel custo...

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02 Jun 2016  |  North America

Maximizing the Human Resource

Growing Economy, Changes in Demographics and Technology Impacting HR/HCM Strategies

North America’s employers are facing a double-edged sword. The strengthening economy is generating new business that is prompting many of them to hire more workers. But as the economy and businesses grow, so too may labor costs as a result of stiffer competition for quality staff. And what of productivity? Consequently, employers are looking to...

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20 Jun 2016  |  North America

Enabling 911 Emergency Response

Public contact centers or public safety answering points (PSAPs) are moving from basic 911 and enhanced or E911, noted for caller location tracking and number reporting, to Next Generation 911 (NG911). NG911 is a standards-based, IP emergency communications infrastructure that supports integrated voice, text, data (including Internet of Things [Io...

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20 Apr 2016  |  North America

Big Data and Analytics in Customer Service, 2016

Analytics Emerges as Fastest Growing Segment of Customer Contact, Redefines Company Engagement with Customers

The Big Data and Analytics market is diverse, with hundreds of solution providers in varying segments, but until recently the practical application of Big Data within customer contact was marginal at best. This is now changing as analytics is the fastest growing segment of customer contact, and the key driver in transforming the way companies enga...

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08 Apr 2016  |  Asia Pacific

Malaysian ICT Market Outlook, 2016

Mobile Network Operators (MNOs) to Attract Users with Innovative Strategies as eCommerce and Internet of Things (IoT) Rev Up Growth

The Malaysian ICT market is going through a lot of changes and will gain momentum in 2016. The Malaysian government has taken special interest in developing the Internet of Things (IoT) sector, which has resulted in several market partnerships. The country’s eCommerce market is slowly but steadily increasing while its telecom sector has strong co...

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Showing 1-10 of 42