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30 Sep 2015  |  South Asia, Middle East & North Africa

Smart Cities of India

Strategic Analysis of Smart City Market Opportunity in India

This study explores the Indian Government's $7.3 billion Smart City mission aimed at applying smart solutions to improve infrastructure and service delivery in Indian cities. It covers various aspects of the Internet of Things (IoT), including how it will be put to work to create smart energy, smart transportation, smart infrastructure and smart bu...

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31 Dec 2014  |  Global

Future of B2B Online Retailing

The Global B2B E-commerce Market Will Reach $6.7 Trillion by 2020

B2B online retail is projected to grow to $6.7 trillion by 2020 due to the rapid migration of manufacturers and wholesalers from legacy systems to open, online platforms. The market is expected to double the B2C online market size and witness much higher transaction volumes. B2B online relationships are expected to move from one-to-many to many-to-...

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28 Apr 2014  |  Global

Connected Living

Connected Homes, Work, and Digital Cities to Create a $731.79-billion Market Opportunity by 2020

The research service sets the stage for visionary thinking by identifying and analyzing one of the significant Mega Trends—Connected Living—where ICT-enabled services are being offered to consumers in every aspect of their lives including homes, work and city environments. This presentation would highlight examples of projects, companies and te...

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22 Oct 2018  |  North America

Growth Opportunities in the North American Contact Center Market, Forecast to 2022

Engaging the Customer and Employee Uplifts the Customer Experience

New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is drivi...

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28 Jun 2018  |  Global

ICT Technologies Revolutionizing Financial Services Sector

Technology today and beyond: Embracing disruption

The financial service sector has seen drastic technology-led changes over the past few years and the changes which are about to come in three to four years down the line may change the complete face of this sector. Gone were the days when transactions takes time and are filled with uncertainties now with the improved technology and arrival of total...

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09 Dec 2016  |  North America

Growth Opportunities in the Hosted/Cloud Contact Center Market

Actionable Strategies and Tactics to Maintain Leadership in a Growing Market

New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...

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28 Apr 2017  |  Latin America

Brazilian Industrial Internet of Things Market, Forecast to 2021

Rapid Adoption is Expected to Make Revenue Surge to $3.29 Billion

Brazilian Industrial Internet of Things (IoT) market revenue is expected to increase from $1.35 billion in 2016 to $3.29 billion by 2021, at a compound annual growth rate of 19.6%. This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals. The base year is 2016 and the forecast period is...

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25 Sep 2017  |  North America

Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021

Still Under Cloudy Skies, System Sales See Recovery

New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Contact Center Systems Market finds that despite healthy growth in the cloud contact center market, in 2016, the market for on-premises contact center systems recovered slightly after several years of decline. Contact center analytic...

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22 Sep 2017  |  North America

Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021

Enhanced WFO and Analytics Fuel the Drive to Digital Transformation of Customer Care

New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Hosted/Cloud Contact Center Market finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, i...

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27 Sep 2017  |  Europe

Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021

Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market

The Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider t...

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