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17 Feb 2021  |  Asia Pacific
Enhanced Omnichannel Functionality and Digital Transformation Drive Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2026
COVID-19 Pandemic Accelerates the Demand for Cloud Applications; Scalability and Remote Working Capabilities to Drive Future Investments
This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...
06 Jul 2021  |  Asia Pacific
Stronger Demand for Integrated Security Appliances Continues to Drive Refreshment and Replacement Activities
The overall APAC network security market is expected to grow at a CAGR 7.4% from 2020 to 2025. The network firewall segment will continue to be the driving force for the overall NWS market in the years to come, with a solid CAGR of 7.7% from 2020 to 2025. Stronger demand for secure SD-WAN and secure cloud edge services solutions is becoming a new d...
30 Nov 2020  |  Asia Pacific
Remote Work Requirements Push the Growth Trajectory for Enterprise Videoconferencing Endpoints and Infrastructure in APAC, 2019–2026
Videoconferencing Solutions that Enhance End-user Experience will Help Vendors Rise Above the Competitive Intensity of this Mature Market
This research study analyzes the current and future trends of the Asia-Pacific enterprise videoconferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research serv...
16 Dec 2020  |  Asia Pacific
Growing Adoption of Digital Channels Powering Asia-Pacific Customer Experience Outsourcing Services Market, Forecast to 2026
Focus on Lower Costs, Business Resiliency, and Deeper Customer Engagement will Ensure Transformational Growth
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
06 Nov 2020  |  Asia Pacific
Capabilities Integration Shaping the Asia-Pacific Secure Content Management Market, Forecast to 2024
Growth Opportunities in Cloud-based Email and Web Security Solutions Deployments
The Asia-Pacific (APAC) secure content management (SCM) market grew by 10.4% year-over-year (YoY) in 2019, declining slightly from 2018. Its top participants growth varied because of their different market approaches. The overall email security market is maturing with slowing but steady growth. Heavily driving its cloud-based deployments are clou...
10 Nov 2020  |  Asia Pacific
Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026
COVID-19 Pandemic Accelerates Adoption of New Business Models and Optimization Tools to Boost Customer Experience
The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...
16 Sep 2020  |  Asia Pacific
Future Growth Potential Driven by the Need to Defend Against Rising Lethality of Attacks
The overall APAC network security market is expected to grow at 7.9% CAGR from 2019 to 2024. The wider region was led by the firewall segment due to its popularity in the market, followed by the IDS/IPS segment, and the SSL VPN segment. The network security market is still growing, albeit at a slower rate than in the past 5 years, and with varying ...
04 Jun 2020  |  Asia Pacific
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Asia Pacific contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $670.8 million in 2018. The market is expected to grow at a CAGR of 3.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhan...
05 Nov 2020  |  Latin America
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
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10 Dec 2015  |  Asia Pacific
An Overview of the smart city landscape
Asia-Pacific is a frontier of growth, development, and activity having quickly embraced disruptive trends in its journey to grow. This ecosystem depicts an eclectic mix of cities. This research service explores the dynamics, plans, and trends in the developments of smart cities in the Asia-Pacific region. It explores how governments, companies, and...
USD 7,500.00 save 25 %