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09 Apr 2021  |  Latin America

The Hybrid Work Environment Propels UCaaS and Cloud Meeting Services in Latin America and the Caribbean

The Pandemic Fosters Innovations and Opens Massive Growth Opportunities

2020 was a disruptive year for the entire world and for the unified communications-as-a-service (UCaaS) and cloud meetings landscape in Latin America and the Caribbean. While these markets were negatively impacted by a tremendous economic downturn along with the loss of millions of jobs (potential users), the demand for remote enterprise communicat...

USD 4,950.00
08 Apr 2021  |  Global

Human Factors in Security—Global Security Awareness Training Market

The Growing Demand for Integrated and Automated Awareness Training Solutions Pushes Vendors to Focus on Technological Innovation

Enterprises are exposed to multiple types of threats to confidential company data pertaining to employees, partners, suppliers, and customers. Despite having advanced technological systems and policies in place, human error exposes an organization to attacks from cyberadversaries. Companies are facing a substantial threat from social engineering ...

USD 2,450.00
07 Apr 2021  |  North America

COVID-19 Pandemic Accelerates Investment in the Global IT/Consumer Electronics eCommerce Market

Remote Work and Distance Learning Mandates Drive B2B and B2C Technology Strategy

This research study examines the global electronic commerce (eCommerce) market with a focus on North America and the information technology (IT) and consumer electronics verticals. The report delves into the macro-economic factors affecting the global retail eCommerce market, its growth during the course of the COVID-19 pandemic, as well as the dri...

USD 2,450.00
07 Apr 2021  |  Global

Conquering the Budget Struggle for Contact Center Transformation

Winning Projects to Improve CX

Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...

USD 2,450.00
07 Apr 2021  |  Global

Transformative Mega Trends in the Data Analytics Ecosystem

Disruptive Technologies in the Analytics and AI Market

Organizations have been analyzing internal and external data to inform their decision-making process for centuries. In the late 1800s, Frederick Winslow Taylor famously studied the organization and its workflows to improve business productivity, which gave rise to an entire field of study dedicated to helping companies grow and become more efficie...

USD 2,450.00
01 Apr 2021  |  Global

Global Email Security Market, Forecast to 2025

New Malware Techniques Drive Market Growth as Organizations Accelerate Cloud Migration Due to the COVID-19 Pandemic

This Frost & Sullivan research service analyzes the global email security market. Email remains the number one threat vector. It is the primary mode of corporate communication and the de facto standard for B2B and B2C communications. During the COVID-19 pandemic, email continues to be the chief channel for business communication, and this trend is ...

USD 4,950.00
26 Mar 2021  |  Global

Maintaining Brand Loyalty as Digital Channels Thrive Amidst the COVID-19 Pandemic

CX-driven Innovative Solutions Create New Growth Opportunities

Connecting with customers has become challenging with the vast number of purchasing options at their fingertips. Digital experiences such as shopping online, searching web portals for deals, checking out customer review sites, and using mobile loyalty apps are just a few digital experiences that are commonly used and enjoyed today. They can help bu...

USD 1,500.00
25 Mar 2021  |  Global

Cyber Threat Intelligence to Power the Next Generation of Cyber Security

Software-as-a-Service Delivery Model, New Use Cases, and Expansion into Mid-market Will Drive Growth

Cyber threat intelligence (CTI) is a collection of data, information, and knowledge about past, present, and future cyberattacks. It is the cornerstone of mature cyber defense programs and a sought-after product category that allows organizations to adapt their security posture to the rapidly evolving threat landscape. Information about potential a...

USD 3,450.00
11 Mar 2021  |  Global

State of the Global Video Conferencing Devices Market, Forecast to 2025

Hybrid Work and Growing Number of Meeting Spaces Propel Adoption

The $2.75 billion global video conferencing devices market represents a secular growth opportunity driven by the long term, sustainable demand for video meetings to connect remote workers and geographically dispersed teams. Growth in 2020 was primarily driven by adoption from remote workers, digital healthcare and online education. As travel and pr...

USD 6,000.00
01 Mar 2021  |  Global

Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth

Key Takeaways from Customer Contact Virtual—A Frost & Sullivan Executive MindXchange

Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are in a state of frustration by the time the agent takes the call. The COVID-19 pandemic has accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call ...

USD 950.00

Showing 1-10 of 146