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17 Feb 2021  |  Asia Pacific
Enhanced Omnichannel Functionality and Digital Transformation Drive Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2026
COVID-19 Pandemic Accelerates the Demand for Cloud Applications; Scalability and Remote Working Capabilities to Drive Future Investments
This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...
04 Jun 2020  |  Asia Pacific
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Asia Pacific contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $670.8 million in 2018. The market is expected to grow at a CAGR of 3.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhan...
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16 Sep 2020  |  Asia Pacific
Future Growth Potential Driven by the Need to Defend Against Rising Lethality of Attacks
The overall APAC network security market is expected to grow at 7.9% CAGR from 2019 to 2024. The wider region was led by the firewall segment due to its popularity in the market, followed by the IDS/IPS segment, and the SSL VPN segment. The network security market is still growing, albeit at a slower rate than in the past 5 years, and with varying ...
30 Nov 2020  |  Asia Pacific
Remote Work Requirements Push the Growth Trajectory for Enterprise Videoconferencing Endpoints and Infrastructure in APAC, 2019–2026
Videoconferencing Solutions that Enhance End-user Experience will Help Vendors Rise Above the Competitive Intensity of this Mature Market
This research study analyzes the current and future trends of the Asia-Pacific enterprise videoconferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research serv...
16 Dec 2020  |  Asia Pacific
Growing Adoption of Digital Channels Powering Asia-Pacific Customer Experience Outsourcing Services Market, Forecast to 2026
Focus on Lower Costs, Business Resiliency, and Deeper Customer Engagement will Ensure Transformational Growth
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
06 Nov 2020  |  Asia Pacific
Capabilities Integration Shaping the Asia-Pacific Secure Content Management Market, Forecast to 2024
Growth Opportunities in Cloud-based Email and Web Security Solutions Deployments
The Asia-Pacific (APAC) secure content management (SCM) market grew by 10.4% year-over-year (YoY) in 2019, declining slightly from 2018. Its top participants growth varied because of their different market approaches. The overall email security market is maturing with slowing but steady growth. Heavily driving its cloud-based deployments are clou...
10 Nov 2020  |  Asia Pacific
Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026
COVID-19 Pandemic Accelerates Adoption of New Business Models and Optimization Tools to Boost Customer Experience
The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...