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06 Jul 2020  |  Europe

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

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07 May 2020  |  Global

The Store of the Future—A Perspective on the Future of Physical Retail, 2020

Technology Advancements Change the Face and Purpose of Physical Retail

In recent years, physical retail stores have fallen behind eCommerce as the digital economy bellwethers such as Alibaba, Amazon, Baidu, Facebook, Google, Microsoft, and Tencent have defined the direction of retail and driven consumer expectations. Online and offline commerce now converge into one integrated commerce experience. Beyond gloomy repor...

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16 Apr 2020  |  North America

Data Protection & Management in Light of COVID-19

The novel corona virus has forced companies into telework with little to no preparation. In this environment, it is critical to protect corporate data, and ensure that protection spans your entire IT environment, regardless of where employees are working or who is staffing the corporate data center. The best protection is a modern, cloud-based data...

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19 Feb 2018  |  North America

Mexican Industrial Internet of Things Market, Forecast to 2022

Companies are Required to Act Now if Aiming to Capture a Portion of a Potential Market Size of $3,955.6 Million in 2022

This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals in the Mexican IoT market. The base year is 2016 and the forecast period is from 2017 to 2022. For the purposes of this research, Industrial IoT refers to the use of IoT technologies in industry, automotive, finance, utilities, an...

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05 Feb 2018  |  Latin America

Colombian Industrial Internet of Things Market, Forecast to 2022

With Ubiquitous Connectivity Becoming a Global Norm, the Internet of Things is a Reality with a Potential Market Size of $523.7 Million in 2022

This outlook considers the growth potential of hardware, software, connectivity, services, and of primary verticals in the Colombian IoT market. The base year is 2016 and the forecast period is from 2017 to 2022. For the purposes of this research, Industrial IoT refers to the use of IoT technologies in manufacturing, automotive, smart cities, agric...

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03 Jan 2018  |  Global

FinTech—Growth Opportunities in the Global Market

Comprehensive Products and Services will Disrupt and Transform Financial Services

Technology-enabled financial products and services are disrupting the FinTech industry. The new products, services, and solutions are equipped with advanced technologies such as cloud, Internet of Things (IoT), analytics, artificial intelligence (AI), and machine language (ML). The objectives of the study are to explore: • The emerging products ...

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15 Dec 2017  |  Global

Growth Opportunities in the Education Technology Market, Forecast to 2022

Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market

Educational technology serves as an excellent means to deliver multimedia and interactive course content to today’s generation of digitally connected students anytime, anywhere, and across devices. The global educational technology market crossed $17.7 billion in revenue in 2017 and is expected to grow to $40.9 billion by 2022, at a Compound Annu...

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27 Sep 2017  |  Europe

Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021

Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market

The Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider t...

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25 Sep 2017  |  North America

Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021

Still Under Cloudy Skies, System Sales See Recovery

New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Contact Center Systems Market finds that despite healthy growth in the cloud contact center market, in 2016, the market for on-premises contact center systems recovered slightly after several years of decline. Contact center analytic...

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22 Sep 2017  |  North America

Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021

Enhanced WFO and Analytics Fuel the Drive to Digital Transformation of Customer Care

New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Hosted/Cloud Contact Center Market finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, i...

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