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01 Nov 2019  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024

Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

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11 Feb 2019  |  Global

Generation Z as Future Customers, Forecast to 2027

Understandings of the Preferences and Trends of the New Customer Base

Generation Z currently makes up 24% of the global population and are set to have significant spending power. This "digitally native" population cohort, born between 1993 and 2007, will be an important customer base in the future. This age cohort is expected to be the most ethnically diverse and tolerant generation yet. It is also a socially and env...

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11 Jan 2019  |  North America

Mega Trends in Nepal, Forecast to 2025

Analysis of Future Trends and Business Growth Opportunities

Nepal entered a phase of high economic growth of 7.5% in 2016-17, recovering from low economic growth post-earthquake and trade disruption. Nepal is undergoing significant economic transformation, uncovering investment opportunities across a wide array of sectors. The country seeks to sustain the impressive growth rate through increased momentum in...

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USD 4,500.00 save 25 %

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