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03 Jul 2014  |  North America

North American Hosted Contact Center Market

Poised to Exceed $2 Billion in Revenues in 2014

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study als...

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03 Jul 2014  |  North America

Assuring Services in the Virtual Network

 

This report examines how service assurance vendors are adapting to the necessary changes from physical to virtual networking in helping CSPs deliver the best customer experience that machine learning, virtualization, and analytics can buy.

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Residential customers continued to demonstrate their growing preference for cable- and IP- based voice services, rather than traditional wireline services. At the end of 1Q2014, telcos held 61.3% of market share, compared to 35.8% for cablecos, and 2.8% for VoIP providers.

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27 Jun 2014  |  Global

Innovations in Cloud Robotics (Technical Insights)

Robots empowered with more capacity and intelligence from cloud

Cloud Robotics can be considered as an emerging technology concept where the Internet will provide massively parallel computation and sharing of huge data resources to Remote Brained robots. The existing Internet and cloud infrastructure can provide a range of potential benefits for robots. Interfacing robotics in the cloud will enable faster dep...

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27 Jun 2014  |  Global

Technologies Enabling Home Medical Devices and Integrated Care Systems (Technical Insights)

Information Systems Powering Healthcare Delivery

The need to ensure healthcare delivery along the continuum of care, the emergence of innovative healthcare delivery mechanisms and the increasing demand for efficiency and flexibility in healthcare dispensation, mandates a robust information technology platform. Healthcare information systems are at the interface between information & communication...

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26 Jun 2014  |  Global

Data Visualization - An Outlook on Disruptive Techniques (Technical Insights)

Technology Mutations Meet Business Demands

In todays business world where industries are suffering from information overload and data glut, there remains a need for a solution which could simplify the task in helping the user to comprehend the information available and also quicken the process. Data visualization serves as a solution which would help find hidden patterns and trends in the ...

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26 Jun 2014  |  North America

North American Contact Center Systems Market

Growth Slows Down as Companies Migrate to Cloud Solutions

This market analysis research provides market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry verti...

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This years report focuses on the changing dynamics of the OTT market. What is resonating? What do consumers like and, more importantly, want from OTT service providers? What is required to achieve a fully competitive OTT service package, and who are the players closest to achieving it? While the news is not necessarily bleak for network operators,...

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12 Jun 2014  |  Global

Analysis of the Global Online Video Platforms Market

Analytics, Personalization, and Monetization are Becoming Key Differentiators

The online video platforms (OVP) market is relatively young and evolving. OVPs are increasingly being used as a digital marketing and training tool for enterprises, and as a monetization avenue in the media and entertainment industry. This study discusses key drivers, restraints, and risks in the global OVP market, as well as regional and segment r...

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Showing 31-40 of 157