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16 Sep 2014  |  Europe

Video Conferencing Impacts the Legal Field

 

 

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12 Sep 2014  |  Europe

Big Data in Retail

Big Data Analytics Central to Customer Acquisition and Retention Strategies in Retail

Large volumes of unstructured and structured data from a variety of sources contain valuable insights about customer behavior, which has the ability to contribute to the growth of retail businesses. There is tremendous growth potential in European market, which is a mix of growing and nascent market. This report will introduce the big data opportun...

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12 Sep 2014  |  North America

Analysis of the Global SSL Certification Market

Elegantly Solving the Multiple Domain Problem

SSL certificates are an encryption technology used to secure communications between end users and Web sites. Certificate Authorities (CAs) also provide scan and inventory tools to help customers manage their SSL certificates. Management tools are one way CAs are differentiated in this competitive and growing market. This report provides annual ship...

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12 Sep 2014  |  Global

Global RollupContact Center Systems Markets

Analytics Leads the Way for Growth in a Mature Market

This market analysis research provides market sizing and forecasts for premises-based contact center systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segme...

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12 Sep 2014  |  North America

Adding Value and Managing Change in Todays Contact Center

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies

Customer contact systems integrators and value-added resellers or solutions integrators (SIs) are the linchpins in the contact center supply chain. Companies call on SIs to map out solution strategies and recommend and implement new and upgraded hardware and software and services. In turn, original equipment manufacturers (OEMs) and hosting pro...

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