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12 Sep 2014  |  Europe

2014 European Consumer Perceptions toward Infotainment and Telematics

Willingness to Pay for Infotainment and Telematics

The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...

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USD 15,000.00 save 25 %

28 Nov 2014  |  Europe

Strategic Insight into Voice of European Consumers on Passenger Car Safety Systems

Desirability and Willingness to Pay for Active Safety and ADAS Features

The European consumer base for passenger cars has traditionally embraced the latest technologies for enhancing driving dynamics, connectivity, comfort, and convenience. Although safety was placed second to technology, future trends suggest that consumers are not only willing to pay for life-saving technologies but also show interest in evaluating a...

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26 May 2014  |  Europe

2013 Europe Consumers’ Attitudes and Perceptions of Vehicle Safety

Desirability and Willingness to Pay for Safety Systems and ADAS Systems

Overall, safety is the second most influential general vehicle feature for next vehicle purchase, with reliability being the first. Majority of respondents have their families and themselves in mind when purchasing safety options. The French, however, are significantly more concerned with the safety of their children than their European counterpart...

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USD 15,000.00 save 25 %

26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

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USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Cloud Contact Center Solutions

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Contact Center Outsourcing

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

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USD 9,375.00 save 25 %

23 Sep 2013  |  Europe

Car Sharing End-user Analysis in Selected European Cities

European Voice of the Customer Study

This research service examines consumer perceptions of car sharing based on a survey conducted in 2012 in France, Germany, and the United Kingdom. Only one out of four city residents in Europe is familiar with the car sharing concept. Once familiar, the interest rate in car sharing reaches 38%. Consumers are most attracted by the all-inclusive and ...

USD 12,500.00

USD 9,375.00 save 25 %

22 Feb 2013  |  Europe

ICT in European Public Sector - Market Model 2012

Country Profiles of ICT in the European Public Sector

This tracker helps understand the directions a country is taking in terms of ICT markets, smart cities and community services. It profiles 6 key European markets in terms of three sets of indicators, which cover the countrys socio-economic profile; the evolution of ICT such as smartphones, tablets, cloud computing, superfast broadband and LTE; and...

USD 10,000.00

USD 7,500.00 save 25 %

24 May 2013  |  Europe

ICT Spending in Smart Energy in Europe

ICT Addressable Market in Smart Energy in Europe

The estimated capital expenditure for smart grid within the European Union stands at 1 trillion for the next ten years. The ICT community is extremely interested in understanding the required ICT components that build a smart grid. This analysis is an estimation of the addressable market for the ICT sector in smart energy opportunities in Europe...

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USD 7,500.00 save 25 %

Showing 1-10 of 397