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19 Aug 2014  |  Latin America

Work at Home Agents (WAHA) in the Latin American Market

Increased Productivity and Cost Reduction Attract Companies to this Growing Trend

Remote work has not yet been largely adopted in Latin America, especially due to the lack of specific legislation regarding this work modality and its use of information and communication technologies (ICTs). However, important companies in the region from different industry verticals have implemented the home-office model, partially or full-time, ...

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18 Aug 2014  |  Latin America

Videoconferencing Use in Tertiary Education in Latin America

Adoption is Increasing to Meet Demands of Mobile and Remote Students

In this market insight, Frost & Sullivan identifies main uses of videoconferencing in tertiary education in Latin America. It analyzes the environment and major market trends, and provides profiles and case studies from leading vendors. Universities and educational centersmostly private institutionshave been adopting videoconferencing as a servic...

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16 Jul 2014  |  Latin America

Colombia and Peru Contact Center Outsourcing Services Markets 2014

Competitive Pressure Increases as More Competitors Enter the Markets

The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...

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04 Jul 2014  |  Latin America

Hot TopicForecasts and Trends for Pay TV Offerings and Bundles in Brazil

Diverse New Offerings are Reshaping the Pay TV Competitive Scenario in Brazil

This research service investigates the trends and forecasts in the Brazilian pay TV services market. The market is growing above the average of the total telecoms market in Brazil and is being driven by diverse new offerings. This research provides subscriber forecasts and trends for high-definition, video on demand, prepaid, and multiple-play offe...

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03 Jul 2014  |  Latin America

Latin America Unified Communications and Collaboration Solutions Market

New Ways of Working and Improved Global Economic Scenario Provide Opportunities for a Growing Market

The proliferation of new technologies coupled with new business needs and increasingly remote workstations are driving the implementation of unified communications (UC) and collaboration solutions in Latin America. This research service analyses the main drivers and restraints influencing this market. The study provides actual information about mar...

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03 Jul 2014  |  Latin America

Latin American Contact Center Systems Market 2014

Companies are Shifting their Focus to Cloud-based Contact Center Solutions

Important companies have started to make significant investments in hosted and cloud contact center solutions. Other companies, however, have not yet witnessed the adoption of this new technology in the region, and continue to use on-premises solutions. This study covers the Latin American contact center systems market (Mexico, Brazil, Central Amer...

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27 May 2014  |  Latin America

Hot TopicThe Automated and Connected Home Market

Telcos Looking to Increase Latin American Household Spending and Follow Global Trends

This research analyzes the opportunities telcos have in providing connected home services within the spheres of home automation, home monitoring, connected home (Wi-Fi), and smart grids on a global scale, with a focus on how they can further introduce these technologies in Latin America, specifically in Brazil. Case studies of telcos commercializin...

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16 May 2014  |  Latin America

Brazilian BPO and Contact Center Outsourcing Services Market 2014

Looking Forward to Alternative Site Locations and New Verticals to Serve

The Brazilian BPO and contact center outsourcing services market witnessed a revenue increase of 4.7% in 2013, when measured in reais (R$). However, when measured in U.S. dollars, it itranslates into a downturn of 5.1% (given the current exchange instability). The market remains highly concentrated around the top 5 participants.  However, small co...

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15 Apr 2014  |  Latin America

Argentine and Chilean Contact Center Outsourcing Services Markets

Higher Costs and Competition Threatens Profitability

The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...

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04 Apr 2014  |  Latin America

Latin American Unified Communications and Collaboration Vendors and Partners Survey

Present Scenario and Future Outlook

The Latin American unified communications (UC) and collaboration market has evolved over the last couple of years. New technologies and applications such as Web collaboration/personal video, UC communications client and audio/video/Web conferencing and mobile applications have penetrated this market, while others are losing ground. The cloud model ...

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Showing 31-40 of 57