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26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Cloud Contact Center Solutions

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Contact Center Outsourcing

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

USD 12,500.00

USD 9,375.00 save 25 %

23 Sep 2013  |  Europe

Car Sharing End-user Analysis in Selected European Cities

European Voice of the Customer Study

This research service examines consumer perceptions of car sharing based on a survey conducted in 2012 in France, Germany, and the United Kingdom. Only one out of four city residents in Europe is familiar with the car sharing concept. Once familiar, the interest rate in car sharing reaches 38%. Consumers are most attracted by the all-inclusive and ...

USD 12,500.00

USD 9,375.00 save 25 %

22 Feb 2013  |  Europe

ICT in European Public Sector - Market Model 2012

Country Profiles of ICT in the European Public Sector

This tracker helps understand the directions a country is taking in terms of ICT markets, smart cities and community services. It profiles 6 key European markets in terms of three sets of indicators, which cover the countrys socio-economic profile; the evolution of ICT such as smartphones, tablets, cloud computing, superfast broadband and LTE; and...

USD 10,000.00

USD 7,500.00 save 25 %

28 Apr 2015  |  Europe

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider to Improve the Customer Experience

The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabil...

USD 10,000.00

USD 7,500.00 save 25 %

26 Jun 2015  |  Europe

2015 EMEA Contact Center Systems Buyers Guide

Flexibility is the Key for Maintaining Relevance

The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business process outsourcing providers. The purpose of this buyers guide is to provide enterprise organizations in Europe, the Middle East, and Africa (EMEA) with a fundamental assessment of contact center...

USD 10,000.00

USD 7,500.00 save 25 %

24 May 2013  |  Europe

ICT Spending in Smart Energy in Europe

ICT Addressable Market in Smart Energy in Europe

The estimated capital expenditure for smart grid within the European Union stands at 1 trillion for the next ten years. The ICT community is extremely interested in understanding the required ICT components that build a smart grid. This analysis is an estimation of the addressable market for the ICT sector in smart energy opportunities in Europe...

USD 10,000.00

USD 7,500.00 save 25 %

24 May 2013  |  Europe

Strategic Analysis of Growth Opportunities in the Western European Urban Rail Market for Rolling Stock Systems

Strong Orders in Light Rail and Automated People Mover Systems is Driving Growth

The study provides an analysis of the European urban rail market, primarily covering Light rail, Automated people mover systems and metros. The business environment of the Western European urban rail market, its dynamics, and impact on mobility and urbanization have been discussed in great detail. The study provides the unit shipment forecast by se...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 1-10 of 18