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28 Apr 2015  |  Europe
Selecting the Right Cloud Solution Provider to Improve the Customer Experience
The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabil...
26 Jun 2015  |  Europe
Flexibility is the Key for Maintaining Relevance
The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business process outsourcing providers. The purpose of this buyers guide is to provide enterprise organizations in Europe, the Middle East, and Africa (EMEA) with a fundamental assessment of contact center...
26 Feb 2016  |  Europe
Untapped SME Sector to Sustain Revenues, 50% of Fleet Growth to Derive from Operating Lease
The outlook study provides an overview of the fleet vehicle leasing market (passenger cars and light commercial vehicles) across Europe. In addition to commentary on key highlights in 2015, the study provides forecast measurements for 2016 for the size of the fleet market and funding choices in the company car market (operational lease, financial l...