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26 Feb 2014  |  Latin America
Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation
Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides...
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26 Aug 2016  |  Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
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30 Dec 2014  |  Latin America
A Deep Analysis of Current and Future Investments in Brazil Regarding IT and Telecom Trends
Frost & Sullivan surveyed 313 Brazilian companies in order to understand their current and future ICT investments, drivers, restraints, and their perceptions about trends such as cloud computing and Big Data analytics.
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03 Oct 2014  |  Latin America
Trends and threats will drive the Latin American market
As new trends and technologies are being implemented and utilized by Latin American companies, new and complex vulnerabilities are becoming a reality. As such, MSS services are becoming increasingly important. Although budget for security is still a problem, as most companies are not able to gauge the return on investment (ROI) that investing in se...
25 Sep 2014  |  Latin America
Analysis of the Latin American Information Technology (IT) Infrastructure Outsourcing Services Market
Maturity of the Latin American Market Drives New Investments in Outsourcing
The IT infrastructure outsourcing market in Latin America is becoming more mature. Companies are understanding the benefits of outsourcing, and focusing instead on the core business, reducing costs, thus, following the strategy to turn capital expenditure (CAPEX) into operational expenditure (OPEX), instead of investing money in expanding capacity,...
03 Jul 2014  |  Latin America
Companies are Shifting their Focus to Cloud-based Contact Center Solutions
Important companies have started to make significant investments in hosted and cloud contact center solutions. Other companies, however, have not yet witnessed the adoption of this new technology in the region, and continue to use on-premises solutions. This study covers the Latin American contact center systems market (Mexico, Brazil, Central Amer...
30 Oct 2015  |  Latin America
Analytics, Workforce Management, and Quality Monitoring will Leverage Market Growth by 2020
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...
16 Mar 2016  |  Latin America
Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model
This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...
08 Mar 2016  |  Latin America
New Business Models Turn to Value Added Services to Combat Commoditization
Research Overview This Frost & Sullivan research service analyses the drivers, restraints, forecasts and trends in the datacenter services market in Latin America. It also studies the market share and provides a competitive analysis of the market. In this research, Frost & Sullivan's experts examine the datacenter services market in the following ...
09 Mar 2016  |  Latin America
Increasingly Complex Threats Drive Appeal of Security Asset Management, Threat Intelligence, and Risk and Compliance Management
Managed Security Services (MSSs) provides proactive monitoring of customer’s security environment by third-party security professionals, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. As new trends and technologies are being implemented and utilized by companies, new an...