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02 Nov 2016  |  Latin America

Latin American Contact Center Systems Market, Forecast to 2021

Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

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26 Aug 2016  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America

Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

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04 May 2016  |  Latin America

Brazil Omnichannel Strategies, Forecast to 2021

Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off

This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...

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16 Mar 2016  |  Latin America

Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

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09 Mar 2016  |  Latin America

Latin American Managed Security Services Markets, Forecast to 2020

Increasingly Complex Threats Drive Appeal of Security Asset Management, Threat Intelligence, and Risk and Compliance Management

Managed Security Services (MSSs) provides proactive monitoring of customer’s security environment by third-party security professionals, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. As new trends and technologies are being implemented and utilized by companies, new an...

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08 Mar 2016  |  Latin America

Latin American Datacenter Services Market, Forecast to 2020

New Business Models Turn to Value Added Services to Combat Commoditization

Research Overview This Frost & Sullivan research service analyses the drivers, restraints, forecasts and trends in the datacenter services market in Latin America. It also studies the market share and provides a competitive analysis of the market. In this research, Frost & Sullivan's experts examine the datacenter services market in the following ...

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12 Nov 2015  |  Latin America

Analysis of Smart City Opportunities in Latin America

Case Studies Indicate the Concept is Slowly Gaining Traction in the Region

While many cities claim to be in the process of becoming smart cities, most of their initiatives center on green concepts only. The goal of a smart city is to solve major problems through modern management and greater interaction between citizens and institutions to achieve a better quality of life. Frost & Sullivan has identified 8 parameters that...

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30 Oct 2015  |  Latin America

Latin American Contact Center Systems Market 2015

Analytics, Workforce Management, and Quality Monitoring will Leverage Market Growth by 2020

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

USD 4,950.00

USD 3,712.50 save 25 %

17 Mar 2015  |  Latin America

The 2014 Latin American Internet of Things (IoT) Market

A New Internet RevolutionThe Connected World

The Internet of Things is an emerging concept based on the vision of a fully connected world. Seamless connectivity between things, people, processes, and data anywhere, anytime, and in any condition is the ultimate goal. This market insight maps the Latin American IoT market by presenting a market overview, opportunities for several industry verti...

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USD 1,125.00 save 25 %

20 Feb 2015  |  Latin America

Big Data Study 2014

Current Scenario and Future Perspectives of Big Data Projects in Brazil, Mexico, and Colombia

The objective of the study is to present the current scenario and future insights of the Big Data market in Brazil, Colombia and Mexico. The study gives an overview of the Big Data Analytics market, exposing its drivers and restrains in the region and also a section with the perception and interest of 313 Brazilian companies.

USD 2,450.00

USD 1,837.50 save 25 %

Showing 1-10 of 36