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16 Sep 2015  |  Asia Pacific
Omni-channel Integration Consolidates Communication Platforms
Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...
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06 Feb 2015  |  Europe
Gauging Customers Pulse to Enhance the Driving Experience
A consumer survey completed in 2014 by Frost & Sullivan has revealed that 70% of consumers rate secure feel as the most important aspect when talking about a better driving experience. The survey interviewed more than 1,800 drivers of different car segments across France, Germany, the United Kingdom, and Russia. The survey results present consumers...
09 Jul 2015  |  North America
2010–2014 Trend Analysis of US Heavy Duty (HD) Fleet Managers’ Preferences for Advanced Truck Technologies
Total Cost of Ownership and Downtime Reduction Driving Technology Adoption
The aim of the study is to analyse the trends pertaining to fleet managers preference for powertrain, safety, and telematics technologies in North America. Total cost of ownership, downtime reduction, and regulation compliance are emerging as the dominant factors influencing fleet managers desirability and willingness to pay for advanced truck tech...
30 Sep 2015  |  North America
Opportunities in the Automotive Tools Market
This report aims to understand the automotive tools industry through automotive technicians since 2007 and identify market opportunities. The most commonly purchased auto tools within the last year are hand tools, closely followed by the power tools purchase rate. Tool storage devices have the lowest rate, which is most likely because of their purp...
16 Mar 2015  |  Asia Pacific
Unified-Communications-as-a-Service and Mobility Solutions to be Key Market Drivers
This unified communications (UC) market tracker for the calendar year (CY) 2013 offers an analysis of regional UC demand across 14 Asia-Pacific markets. It analyses market trends, vendors market performance, vertical and horizontal market splits, go-to market strategies, and major public customer wins. The UC market in this tracker is segmented in...
02 Jul 2015  |  Asia Pacific
Demands of Prevention, Detection, and Remediation through Network Security
The Asia-Pacific (APAC) network security market recorded a year-on-year growth of 3.6% in 2014. High profile breaches involving key retailers in the United States have led to more enterprises believing there is a need to detect and remediate hidden malware in their networks. Network firewall companies have performed strategic acquisitions, integrat...
10 Jun 2015  |  Asia Pacific
Rising Adoption of Web-based and Cloud Services Driving Market Growth
The Asia-Pacific application delivery controller market (ADC) posted revenue of $720.1 million in 2014, recording a steady year-on-year growth of 7.3% as service providers and enterprises continued to enhance their critical business application services on the Web platform. Understanding ADC technology and its important role in the business environ...
30 Dec 2015  |  Asia Pacific
Market Continues to Grow, though the Pace has Slowed Down
The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the ...
13 Mar 2015  |  Asia Pacific
Hosted Model Saw Continuous Growing Adoption in Emerging Markets
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided for Asia-Pacific, in terms of seats and revenue. The competitive landscape is examined at the vendor level and at the service provider level. Regional analyses and forecasting are presented for ...
05 Jan 2016  |  Asia Pacific
System Flexibility and Scalability Demands to Power Revenues, Adoption of Hosted and Cloud Contact Centre Solutions to Increase
This research service analyzes the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, key application vendors and hosted contact center service provider...