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31 Oct 2017  |  Latin America
Expected GDP Growth of 3.1% to 3.3% between 2017 and 2021
This study highlights Guatemala’s macroeconomic prospects by exploring the country’s political outlook, GDP outlook, monetary policy outlook, fiscal outlook, as well as a newly formed Customs Union with Honduras. The country is facing its second political crisis in two years owing to corruption relation charges against President Jimmy Morale...
11 Oct 2017  |  Latin America
Gain a Competitive Advantage Using Insights from IT Buyers
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custo...
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18 Sep 2017  |  Latin America
Expected GDP Growth of about 4% Until 2021; Share of New Motor Vehicle Imports to Grow from 68.6% in 2016 to 72.5% by 2021
This study explores the macroeconomic and automotive outlook for Costa Rica, covering topics such as GDP, monetary policy, national development plans, trade and investment conditions, vehicle import trends and automotive industry developments. Costa Rica is anticipated to achieve robust growth of about 4.0% until 2021, with higher interest rates b...
12 Aug 2016  |  Latin America
The Race to Cut Costs Without Sacrificing Service Quality
This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...