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27 Dec 2017  |  Latin America
Data Center Market Continues Strongly to Support the Digital Transformation Demand
The data center market remains warm due to the migration of on-premises infrastructure to service providers to ensure business continuity, lower operational costs, and increase physical and logical security. Despite the positive scenario, telecom operators still find it difficult to compete with the large data center and cloud service providers. Op...
15 Dec 2017  |  Latin America
Threat Complexity Drives Security Awareness in the Market
As companies become more digital, they become more vulnerable. Organizations are pushed to create a holistic security strategy that entails that all devices, processes, and multiple IT environments protect the most strategic asset – the data. The number and the complexity of threats targeting data are on the rise. Threats in the Brazilian market ...
28 Sep 2017  |  Latin America
Service Providers are Reinventing Themselves to Meet the New Demands
The Brazilian market for technology services has been readjusted to meet the new demands of the Market, as companies currently require services with high value addition, fast implementation, and more competitive prices. Companies from different industry sectors have different maturity levels and are looking for service providers with knowledge of t...
12 Sep 2017  |  Latin America
New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation
The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
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17 May 2017  |  Latin America
Vendors Still Need to Prove the Value of Their Solutions to Move up the Chain to Larger Organizations
The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2016, despite the highly challenging economic scenario in the region. Competition increased in most countries in Latin America due to the entry of new service providers and because existing participants widened...
28 Apr 2017  |  Latin America
Rapid Adoption is Expected to Make Revenue Surge to $3.29 Billion
Brazilian Industrial Internet of Things (IoT) market revenue is expected to increase from $1.35 billion in 2016 to $3.29 billion by 2021, at a compound annual growth rate of 19.6%. This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals. The base year is 2016 and the forecast period is...
02 Feb 2017  |  Latin America
Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets, Forecast to 2022
Enhancing the End-user Experience will Prove Fundamental to Compete against Cloud-based Solutions
The Latin American enterprise communications platforms & endpoints and video conferencing markets suffered from a challenging economic scenario and increased competition from cloud-based communications solutions. As a result, products shipped to the region as well as the revenue generated decreased in 2016. Enterprise communications vendors are n...
02 Nov 2016  |  Latin America
Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...
26 Aug 2016  |  Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
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22 Jul 2016  |  Latin America
Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization
This market insight presents an analysis of the current and future scenario of the new way to work in Latin America and provides strategic growth opportunities for both enterprises and technology solution vendors and providers. The benefits and impact of remote work deployment on companies' results are presented. A detailed analysis and insights fr...