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23 Dec 2021  |  Asia Pacific

Evolution of Omnichannel Customer Engagement

Digitalization Accelerates in an Omnichannel World – A Perspective on Asia-Pacific Region

2020 created a perfect storm of challenges for the contact center industry. Organizations struggled to deliver on products and services since the COVID-19 pandemic broke out. During this uncertain time, it was even more important to listen and engage with customers and ensure the delivery of continued experiences. To address this, organizations had...

USD 2,450.00
23 Dec 2021  |  Asia Pacific

Asia-Pacific Cloud Contact Center Solutions Tracker, 2021

Future Growth Potential of Cloud Migration due to the Need for Hybrid Delivery, Enhanced Omnichannel Capabilities, Optimized Resou

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

USD 15,000.00
22 Dec 2021  |  Asia Pacific

Vietnam Building Automation Systems (BAS) Growth Opportunities

Disruptive Technologies and Innovative Business Models will be Key to the Advancement of the Industry

The COVID-19 pandemic has accelerated the need to automate buildings. There is an increasing need to manage buildings remotely, which demands the convergence of advanced analytics, artificial intelligence (AI), and emerging technologies with building automation systems (BAS). Currently, 90% of the BMS market in Vietnam is in the early stages of dig...

USD 2,450.00
18 Dec 2021  |  Asia Pacific

Association of Southeast Asian Nations (ASEAN) Commercial Vehicle (CV) Growth Opportunities

Sales Volume in the Region is Expected to more than Double by the End of the Decade, Driven by Rising Infrastructure and Economic

The overall commercial vehicle volume in ASEAN is expected to reach 1.7 million units by 2030, growing at a CAGR of 7.9% between 2020 and 2030. The region has experienced rapid industrialization, moving away from agriculture and toward manufacturing of electrical and electronic components and machinery. Post the pandemic, there has been a revival i...

USD 4,950.00
15 Dec 2021  |  Asia Pacific

APAC Contact Center Applications Tracker, 2021

Digital, Omnichannel, Cloud Applications Drive Growth of Contact Center Solutions in APAC

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

USD 15,000.00
15 Dec 2021  |  Asia Pacific

Frost Radar™: Asia-Pacific Business Process Management Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

USD 4,950.00
18 Nov 2021  |  Asia Pacific

Singapore Building Management System Growth Opportunities

Disruptive Technologies and Competition from Start-ups Stimulate the Progression of Building Management Solutions

The Singapore building management system (BMS) market is forecast to expand with a 7.2% CAGR for 2021–2027. Although the positive growth over the forecast period is attributable to recovery from the pandemic, it will not reach the market size of pre-COVID-19 years. Growth is lower due to slower recovery in the construction sector until 2027. Alth...

USD 4,950.00
17 Nov 2021  |  Asia Pacific

Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2027

Digitalization and Rightshoring Drive Renewed Growth for Customer Experience Outsourcing Services

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

USD 15,000.00
16 Nov 2021  |  Asia Pacific

APAC 5G Network Slicing Growth Opportunities

Strategic Partnerships and the Necessary Investment in 5G Network Slicing will Drive 5G Enterprise Segment Growth

In Asia-Pacific (APAC), 5G network slicing is still at an early stage because of limited 5G commercial launches. The standards for 5G end-to-end network slicing have only recently been completed in June 2021 and have been a bottleneck for the more promising use cases. The majority of mobile operators are planning to implement 5G network slicing by ...

USD 4,950.00
16 Nov 2021  |  Asia Pacific

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COV...

USD 4,950.00

Showing 1-10 of 278