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03 May 2013  |  Europe

ICT Enablers of Smart Energy Demand in Europe

Using ICT to Offer End Users Choice in a Smart Energy Industry

Smart grids must incorporate consumer equipment and behaviour in grid design, operation, and communication. They must enable smart energy demand through consumers’ actions to understand, actively manage, and optimise energy consumption. Rapid development of metering and ICT technologies is enabling new products, services, and pricing policies tha...

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22 May 2013  |  Europe

ICT Investment InsightsSmart Energy Market

The Top 10 ICT Challenges Facing Energy Companies and Utilities in Europe

This Market Insight research service summarises the top 10 ICT challenges facing European energy companies as they transform their energy grids for 2020 and beyond. These insights are drawn from energy companies in 8 countries, including France, Germany, Italy, Poland, Russia, Spain, Sweden, and the United Kingdom. Implications for the ICT communi...

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05 Jun 2013  |  Europe

European Energy Companies' ICT Investment Insights

Opportunities for ICT Providers in the Energy and Utilities Sector by Country

The demand for IT and communications technology in Europe depends on smart grid plans and innovation. Smart metering is the most prominent smart grid project in Europeeven in countries such as Poland where smart metering is still in a trial stage. Generation companies continue to adapt to meet national or European targets. On the other hand, the i...

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21 Feb 2013  |  Europe

Cloud Computing in the European Banking Sector

Banks' Adoption of Cloud Will be Limited to Private Clouds

Cloud computing is one of the most discussed technologies in banking, because it enables financial institutions to avoid large capital expenditures and to become more flexible in a turbulent economic environment. However, the adoption of cloud computing in the European banking is still in its infancy. This research service, based on interviews with...

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19 Mar 2013  |  Europe

ICT in European Financial Services: A CIO Perspective

Financial Services ICT Investment Insights: Top 10 ICT Challenges Facing Financial Services Companies in Europe

The turbulent economic environment is forcing banks to limit their spending. Most banks are investing in services that they already deployed, such as Internet platforms. Moreover, they are also investing in services that require relatively low levels of investment—such as mobile applications and mobile banking—in order to enhance client interac...

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05 Jun 2013  |  Europe

The Role of ICT in Electric Vehicle Infrastructure

ICT in Electric Vehicle Infrastructure

This market insight explores the role of the Information and Communications technology industry in the European electric vehicles market. It examines the requirement of various ICT tools in the electric vehicle environment such as IT mobility platforms, software systems, and connectivity. It finally discusses the current role of various ICT infrast...

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11 Jun 2013  |  Europe

The Role of ICT in Smart Water Service Development

Real-time Data Serves as the Cornerstone for Transforming the Future Water Sector

Despite broad consensus on the role of information and communication technologies (ICT) in overcoming challenges in today’s utilities, the smart water market remains in an early phase of development. This market insight examines the smart water market, using Europe as an example of how ICT can aid water utilities worldwide. Topics include an over...

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29 Aug 2013  |  Europe

Technology and Human Capital: Future Directions for Customer Service

Future Directions for Customer Service

All customers are not equal. Some customers are more profitable than others. Therefore, companies need to spend more to serve and retain the profitable customers. In essence, companies should understand the profitability of different segments of its customer base. And yet few companies actually measure the profitability of its different custome...

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26 Aug 2013  |  Europe

Finding and Retaining Profitable Customers: Insights from the Telecommunications Industry

Finding and Retaining Profitable Customers

Telecom service providers are poised to deliver a positive Customer Experience (CE) if they mobilize their resources to enhance their Customer Understanding (CU) and act on this enhanced understanding to transform their key business processes (such as trouble to resolve, time to market, and lead to cash). Innovation needs to be institutionalised in...

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Showing 1-10 of 59