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13 Feb 2013  |  Latin America

The Hosted Contact Center Applications Market in Latin America

The Key to Increasing Business Productivity Fast and Easy

Latin American contact centers are supported by premises-based contact center applications; nevertheless, hosted services are emerging as an alternative solution. These services are owned and operated by third-party providers. This market insight analyzes the current hosted contact center applications market in Latin America. It examines key main d...

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USD 1,125.00 save 25 %

07 Feb 2013  |  Latin America

Brazilian IT Spending TrendsRetail

How Technology is Redesigning the Retail Industry

This study aims at providing an overview of the Brazilian retail market, focusing on IT providers standpoint. It outlines the main retail market drivers and restraints as well as provides an overview of the main technologies deployed in this industry. Moreover, this market insight analyzes IT vendor offerings for the retail market by providing key...

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USD 1,125.00 save 25 %

05 Feb 2013  |  Latin America

Customer Service Experience Benchmarks in Latin America

How Social Media Is Changing The Game and What Companies Can Do to be Prepared

The use of social media to improve customer service is growing in Latin America. Indeed, both international and Latin American companies are extending their social media strategies. Today, many Latin American companies are setting the bar in social media best practices, receiving international recognition and accolades. This Market Insight research...

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USD 1,125.00 save 25 %

04 Feb 2013  |  Latin America

Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market

Specialized Services Present Opportunities

The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examine...

USD 6,950.00

USD 5,212.50 save 25 %

29 Jan 2013  |  Latin America

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The CRM development of Colombia and Peru

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the in...

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USD 7,500.00 save 25 %

Showing 11-15 of 15